Job Application for Media Implementation Senior Associate

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Join Us!

Join us at the Google Operations Center for the opportunity to help Google users tackle their problems and accomplish their goals, all while working in a dynamic and diverse environment.

As the MCM Auction Senior Associate, you will be responsible for delivering support for Google Adwords and analytics products, from problem management to security and technology support.

Position Responsibilities

Responsible for ad creation and modification in Google Ads, which requires great customer service skills and ability to manage multiple clients in a fast-paced environment.
Understand client marketing/business objectives and identify the most efficient way to implement different campaigns aligned with client objectives
Communicate with advertisers and internal sales and services teams via phone, email, chat and video conferencing as needed
Understand client requirements and implement them with stringent quality parameters
Follow standard operating procedures with regard to campaign implementation while maintaining efficiency throughout the entire process
Manage expectations of stakeholders by providing support and route them to appropriate teams if needed
Respond and handle client requirements on assigned cases within Service Level Agreement
Develop mastery on the product and use this to resolve support requests
Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed

Minimum Qualifications

Strong communication, customer service, relationship management and Project management skills
Minimum 12 months experience in customer handling (for email and chat processes)
Analytical mindset and keen to details
Highly responsive and productive under time pressure; able to consistently deal with high volumes and prioritize the work accordingly
Above average excel skills (vlookups, string functions, logical functions & pivot tables)

Preferred Qualifications

Client handling experience for advertising products like Google Ads (Search, Display, Mobile), Google Analytics (PPC ROI tracking) with knowledge of various online advertising models (Search, Display, Mobile, Video) and revenue models (like Pay per click, Cost Per (Thousand) Impressions, Cost Per View and/or Cost Per Acquisition) will be a significant added advantage
Google Ads certified

Benefits

We support you with competitive wages and comprehensive health care including medical and dental coverage
We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about

At Google Operations Center, we don’t just accept differences, we celebrate them. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

IMPORTANT: This job posting is for Employee Referral purposes only. If you wish to explore internal opportunities within GOC, please head over to our Internal Job Posting site.

If you have referrals for this position, please choose +Add a Referral from your Greenhouse dashboard. Alternatively, you can use this instruction guide.

Thank you for visiting our referral job board and for participating in GOC Join!

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The binary gender language used here is based on government determined categorizations and differs from the identity language we prefer to use internally at GOC. This question helps us comply with our legal obligations, where applicable, and assists us with our voluntary diversity efforts. Your responses will be kept for future applications and you can change them at any time. Google Operations Center is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google Operations Center Candidate Privacy Policy. Please indicate your gender. (Male, Female, I choose not to disclose)

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Media Implementation Senior Associate - MCM Auction

IMPORTANT: This job posting is for Employee Referral purposes only. If you wish to explore internal opportunities within GOC, please head over to our Internal Job Posting site.

If you have referrals for this position, please choose +Add a Referral from your Greenhouse dashboard. Alternatively, you can use this instruction guide.

Thank you for visiting our referral job board and for participating in GOC Join!

IMPORTANT: This job posting is for Employee Referral purposes only. If you wish to explore internal opportunities within GOC, please head over to our Internal Job Posting site.

If you have referrals for this position, please choose +Add a Referral from your Greenhouse dashboard. Alternatively, you can use this instruction guide.

Thank you for visiting our referral job board and for participating in GOC Join!

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