Job Application for Marketing - Training Delivery Specialist at GOC Referral Board

IMPORTANT: This job posting is for Employee Referral purposes only. If you wish to explore internal opportunities within GOC, please head over to our Internal Job Posting site.

If you have referrals for this position, please choose +Add a Referral from your Greenhouse dashboard. Alternatively, you can use this instruction guide.

Thank you for visiting our referral job board and for participating in GOC Join!

Refer Candidates!

Refer candidates for an opportunity with Google Operations Center to help Google users tackle their problems and accomplish their goals, all while working in a dynamic and diverse environment.

Join Us!

As the Training Delivery Specialist will be mainly responsible for providing real-time/ side by side coaching and facilitating various training programs that will help improve agents’ performance.

Responsibilities:

Do training needs analysis. Understand the required level of communication skills of GOC members, identify an individual’s areas for improvement and provide drills, lessons / recommendations that target these areas, research/create training materials, develop knowledge assessments/ test design, deliver the training and measure training effectiveness post training.
Training delivery for onboarding and new product launches
Technical writing for documentation
Process tickets to stay up to date with the process and continuous improvement on the product skills
Conduct follow-up training on GOC members who need extra time to improve their individual skills level.
Work with different GOC managers to identify performance gaps and come up with effective training programs, sessions and schedules.
Proactively develop activities or modules to supplement existing programs or initiatives & propose continuous improvements in training processes
Attend quality calibration calls, provide recommendations & prepare reports like training effectiveness measures, and data analysis for business review

Minimum Qualifications

Engineering degree in Computer Science or Electronics or related field
Excellent English communication skills (both written and oral) and stakeholder management at multiple levels
Any Associate level Cloud Certification , preferably GCP
Hands-on experience with GCP Cloud Platform
5 ~ 8 years of experience with with Data Warehousing, Databases, Data mining and SQL
Basic or intermediate coding skill.

Preferred Qualifications:

Good Presentation and Facilitation Skills
Strong interpersonal and customer service skills
Can work under pressure & with minimum supervision

Working Conditions

Cyclical work shift including work hours at night
Overtime and On-Call may be required

At Google Operations Center, we don’t just accept differences, we celebrate them. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

IMPORTANT: This job posting is for Employee Referral purposes only. If you wish to explore internal opportunities within GOC, please head over to our Internal Job Posting site.

If you have referrals for this position, please choose +Add a Referral from your Greenhouse dashboard. Alternatively, you can use this instruction guide.

Thank you for visiting our referral job board and for participating in GOC Join!

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At GOC, we take ethical conduct very seriously. To ensure we avoid any potential conflicts of interest, we have established policies that apply to all employees and those seeking employment. These policies help us maintain fairness, objectivity, and transparency in our decision-making processes.

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Marketing - Training Delivery Specialist

IMPORTANT: This job posting is for Employee Referral purposes only. If you wish to explore internal opportunities within GOC, please head over to our Internal Job Posting site.

If you have referrals for this position, please choose +Add a Referral from your Greenhouse dashboard. Alternatively, you can use this instruction guide.

Thank you for visiting our referral job board and for participating in GOC Join!

IMPORTANT: This job posting is for Employee Referral purposes only. If you wish to explore internal opportunities within GOC, please head over to our Internal Job Posting site.

If you have referrals for this position, please choose +Add a Referral from your Greenhouse dashboard. Alternatively, you can use this instruction guide.

Thank you for visiting our referral job board and for participating in GOC Join!

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