Compliance Lead

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Job Title: Compliance Lead

Location: Non-Country Specific

Join Us!

Join us at the Google Operations Center for the opportunity to help Google users tackle their problems and accomplish their goals, all while working in a dynamic and diverse environment.

 

As the Ethics & Compliance Lead, you will be responsible for establishing, reviewing standards and implementing policies to ensure that the ethics and compliance programs throughout the organization are effective and efficient in identifying, preventing, detecting, mitigating, resolving compliance risk. -Integrity is at the core of this role. 

Position Responsibilities

Policies, Standards and Guidelines

• Developing and enhancing global company level policies and programs that encourage business leaders and  employees to report suspected fraud and other improprieties, without fear of retaliation.
• Understanding of policies, processes, and tools and to effectively communicate to the appropriate employees and or employee groups if applicable.
• Stay abreast of compliance developments affecting the Google Operations Center customers and workflows
• Synthesize compliance information to incorporate it into the operational practices of Google Operations Center
• Counsel, advise, and educate new and existing employees on ethics and compliance policies 

Monitoring and Investigation 

• Investigate irregularities and non-compliance issues, allegations of compliance violations, ethical misconduct, fraud, or irregularities, gather evidence, conduct interviews, and document findings in accordance with established investigative protocols and legal requirements.
• Identify compliance matters that require follow-up or investigation, and, as appropriate, conduct or support investigations (in conjunction with the Ethics & Compliance Investigations team), or otherwise refer issues to the appropriate internal E&C stakeholders.
• Support compliance due diligence, approvals activities, compliance risk assessments, reviews, and monitoring as needed by Ethics and Compliance.
• Develop in-depth subject matter expertise in risk and compliance

 

Communication, Awareness and Training

• Drive and initiate global compliance outreach programs to drive ethical conduct and culture and adherence to policies
• Develop and deliver compliance training programs and materials to educate employees on compliance policies, procedures, and expectations, raising awareness of ethics and compliance risks and promoting a culture of integrity, accountability, and ethical behavior.
• Develop regular global communication for site newsletter and monthly messages to all employees across various sites 
• Develop / support internal guidelines, toolkits, and packaged knowledge on various compliance issues

Oversight and Reporting 

• Strategize with GOC executives regarding compliance issues that affect the organization while ensuring the independence of the Ethics and Compliance function
• Resolve compliance issues and disputes, minimizing potential for litigation and protecting GOC’s reputation
• Prepare a regular report for stakeholders and leadership on key E&C risk themes, insights and mandatory compliance training completion
• Support the compliance documentation, recordkeeping including but not limited to driving the recommended actions stemming from investigations, projects to closure 
• Lead automation initiatives to streamline reports, data analytics, and query management.
• Partner with global stakeholders and take ownership of action items to strengthen existing processes.
• Maintain accurate and up-to-date records of compliance activities ensuring documentation is organized, accessible, and compliant with recordkeeping requirements.

 

Minimum Qualifications

• Bachelor’s Degree holder from an accredited institution
• Excellent English communication skills (both written and oral) 
• Excellent stakeholder management at multiple levels
• 10-12 years of experience with at least 6+ years in employee compliance

 

Preferred Qualifications

• Ethics and Compliance Certifications
• Work experience in BPO and/or captive services organizations
• Experience in Compliance and Operational Risk 
• Work experience as Auditor in any audit firm
• Prior experience in investigative work
• Experience in people and project management

 

Benefits

• We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about

 

At Google Operations Center, we don’t just accept differences - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

IMPORTANT: This job posting is for Employee Referral purposes only. If you wish to explore internal opportunities within GOC, please head over to our Internal Job Posting site.

If you have referrals for this position, please choose +Add a Referral from your Greenhouse dashboard. Alternatively, you can use this instruction guide.

Thank you for visiting our referral job board and for participating in GOC Join!