Senior Operations Program Manager

Chicago, Illinois; Remote

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for a Senior Operations Program Manager, preferably located in Chicago, Illinois. This role is a key contributor to our Program Management team, reporting to the Senior Manager, Program Management. In this dynamic role, you will be responsible for enhancing our global customer experience through supporting strategic initiatives that drive growth, efficiency, automation, and effectiveness across GoFundMe’s operations teams.

Already part of our team? We ask that internal candidates apply via the internal job board to ensure your application is reviewed appropriately.

The Job

  • Drive cross-functional initiatives across Operations, Product, Risk, Customer Care, and more - leading projects from strategy to execution to measurable outcomes
  • Proactively identify and solve operational bottlenecks, designing sustainable improvements that prevent issues before they happen
  • Bring curiosity about automation and AI to every project, scaling smarter instead of harder
  • Influence senior stakeholders by framing problems clearly, driving alignment, and ensuring adoption of new ways of working
  • Build strong partnerships with external vendors and tools providers, ensuring they deliver on performance, cost, and innovation to support Operations’ goals
  • Autonomously own high-impact projects end-to-end, while contributing to broader strategic initiatives
  • Maintain clear, living documentation for processes and tools that keep our teams moving fast
  • Measure what matters - track success, performance, and adoption with data-driven reporting and insights
  • Keep a pulse on payments, charitable giving, fintech, and trust & safety trends - and translate them into smarter operational strategies

You 

  • 4+ years of experience in Business Operations, Strategy, Project Management, or a related field
  • Bachelor’s or equivalent degree in business, engineering, finance, economics, or similar discipline
  • A proven operator - you know how to turn an idea into execution, and execution into impact
  • Collaborative and influential - a trusted partner who can align teams and move work forward
  • Analytical and curious - you find patterns, ask the right questions, and solve problems creatively
  • Adaptable and resilient - you thrive in fast-moving environments with shifting priorities
  • Tech and AI-savvy - you lean into tools, automation, and data to get better outcomes
  • Strong communicator, detail-oriented, and relentless about quality

Preferred

  • Prior experience with payments, fintech, ecommerce, social media, or marketplace companies
  • Prior experience with Looker, Tableau, or similar BI tools
  • Experience with (or strong interest in) trust & safety, compliance, customer support, or payments risk operations
  • Knowledge of regulatory compliance and risk trends in the ecommerce, marketplace, or financial services industries
  • Curiosity about AI and automation with ideas for applying them to operational improvements

Why you’ll love it here

  • Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
  • Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
  • Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
  • Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
  • Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
  • Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
  • Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
  • Community Engagement: Make a difference through our volunteering and Gives Back programs.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $87,500 - $148,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

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Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘24 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

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GoFundMe is where we help people help each other. Help comes in many different shapes and sizes, and so we aim to hire a team who reflects the diverse backgrounds, experiences, lifestyles and values of the people who come to the platform every day. 

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