Senior Solutions Architect

San Francisco, CA

GoFundMe Pro is seeking a Senior Solutions Architect to join our Technical Solutions & Partnerships team. In this hands-on role, you will architect,  design, and validate scalable technical solutions that enable our largest nonprofit customers to successfully grow their revenue on GoFundMe Pro to help further their missions. This is a pre and post-sales role.

This is a revenue-focused architecture role that works directly with large enterprise customers across the sales and post sales lifecycle. You will bridge pre-sales business & technical discovery and post-sales architecture best practices, while also serving as a key expert on GFM products, services and partner solutions distilling customer needs, influencing product direction.

You will partner closely with Sales, Product, Engineering,  customer success to accelerate solution sales,  onboarding and adoption

Candidates considered for this role will be located in the San Francisco, Bay Area. There will
be an in-office requirement of 3x a week.

What You’ll Do

Pre-Sales Business and Technical Architecture Discovery 

  • Accelerate the sales cycle by identifying path forward for technical gaps, risks, constraints, and integration considerations early.
  • Advise Sales teams and Solution Engineers on architectural trade-offs 
  • Collaborate with pre-sales, product and delivery teams on proofs of concepts and pilots to validate solutions & proposed architectures.
  • Provide clear, defensible solution recommendations, including scalability considerations, technical limitations, and delivery implications.
  • Define and document reusable solution patterns for common, repeatable use cases

Post-Sales Solution Design & Technical Execution

  • Own end-to-end technical solution architecture design for customers across the full Classy product suite.
  • Translate business needs into clear, actionable technical requirements that implementation teams can execute against.
  • Define and document reusable solution patterns for common use cases (e.g., memberships, premiums, giving carts).
  • Guide customers on GoFundMe’s Salesforce integration, ensuring designs align with best practice
  • Lead architectural discussions related to integrations, balancing customer expectations with platform capabilities and long-term sustainability.

Customer Engagement, Product Partnership & Implementation Oversight

  • Serve as the primary technical lead during implementation, guiding discovery, build, and delivery with enterprise customers.
  • Act as a trusted technical advisor to customer stakeholders, including technical teams, project managers, and solution owners.
  • Negotiate requirements directly with customers, clearly communicating trade-offs, constraints, and decisions around what can be delivered 
  • Partner closely with Product and Engineering to distill customer needs into well-defined, prioritized requirements, advocating for customer outcomes while accounting for platform strategy and delivery constraints.
  • Present customer-driven requirements and architectural implications to product leadership, helping guide product investment decisions.
  • Proactively identify adoption, scalability, or launch risks and drive mitigation strategies.
  • Support implementation teams in resolving complex integration challenges and optimizing execution quality.

 Continuous Improvement & Best Practices

  • Develop and maintain Salesforce-specific integration frameworks, standards, and reusable assets.
  • Provide structured feedback from enterprise implementations to refine solution patterns and product roadmap
  • Maintain deep expertise in Salesforce, enterprise SaaS ecosystems, and API-based integration architectures.
  • Stay current on emerging technologies, customer needs, and industry best practices to continuously evolve Classy’s solution approach.

You… 

  • 7+ years of relevant pre-sales architecture, consulting or professional services experience designing technical solutions
  • Executive communication skills are required
  • 5 years as a certified salesforce administrator architecting, designing and implementing the integration architectures and applications on large-scale technical projects
  • Experience in detailing customer requirements, business processes and systems design and making recommendations for future state improvements
  • Strong knowledge & experience with ReST APIs, JS, and implementing middleware
  • Strong organizational skills 
  • Exceptional oral and written communication. Must be able to communicate technical concepts clearly and effectively   
  • Able to take ownership of complex technical problems and drive them to resolution
  • Ability to understand customer requirements and translate them into technical design
  • Strong people skills to lead collaboration across functions and organizations
  • Exceptional client management and communication skills, ability to guide, train and negotiate technical decisions
  • Superior analytical, problem solving and critical thinking abilities
  • Degree or equivalent relevant experience based on the core responsibilities of the role

Preferred… 

  • Experience in payment processing systems
  • Experience with Zapier, Omatic, Microsoft Dynamics, Google Analytics/Tag Manager, or Blackbaud systems
  • Experience with the nonprofit / fundraising industry
  • 5+ years of experience with Salesforce implementation and configuration, including NPSP, Nonprofit Cloud, managed packages, duplicate management best practices, flows, and security controls

Why you’ll love it here

  • Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
  • Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
  • Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
  • Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
  • Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
  • Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
  • Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
  • Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The annual U.S. salary range for this full-time position is $137,000 - $206,000. The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

A little more about you

GoFundMe is where we help people help each other. Help comes in many different shapes and sizes, and so we aim to hire a team who reflects the diverse backgrounds, experiences, lifestyles and values of the people who come to the platform every day. 

You’ll see two sections below. The first section is a list of voluntary self-identification options so you can share what makes you, you! We want to understand the big picture of our employees’ identities, expressions, and abilities. The second section looks similar with slightly fewer specifics, and that one is for our company’s government reporting. Both of these sections are optional, and kept confidential. Your responses or your choice to opt-out have no influence on the hiring process for this role.

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in GoFundMe’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.