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Director, Solutions Engineering

San Francisco, CA

Want to help us help others? We’re hiring! 

GoFundMe Pro (formerly Classy) is seeking a Director, Solutions Engineering to lead and scale our Solutions Engineering function as we continue to grow our enterprise business. This role sits at the intersection of sales, product, engineering, and customer success—and is responsible for ensuring we deliver technically sound, scalable, and compelling solutions to our most strategic nonprofit customers.

Reporting into the Senior Director of Solutions & Partnerships, this leader will manage and develop a team of Solutions Engineers while also remaining deeply engaged in complex deals, strategic accounts, and cross-functional initiatives. You’ll shape how we show up technically in the market, how we partner with Sales, and how customer feedback informs our roadmap.

This is a high-impact leadership role for someone who has lived the enterprise SE motion, knows how to coach & mentor senior technical talent, and can translate complexity into clarity—both for customers and internal teams.

Candidates considered for this role will be located in the San Francisco, Bay Area. There will
be an in-office requirement of 3x a week.

What You’ll Do

Solutions Engineering Leadership & Team Development

  • Lead, mentor, and grow a team of Enterprise Solutions Engineers supporting complex, high-value nonprofit customers.
  • Set expectations, best practices, and quality bars for technical discovery, solution design, demos, and customer engagement.
  • Coach SEs on executive presence, technical storytelling, and navigating long, multi-stakeholder enterprise sales cycles.
  • Partner with Recruiting and cross-functional leaders on hiring, onboarding, and team scaling.

Enterprise Sales & Technical Strategy

  • Serve as a senior technical leader on the most complex and strategic enterprise opportunities.
  • Partner closely with Sales leadership to align on deal strategy, technical positioning, and resource allocation.
  • Ensure consistency and rigor in how solutions are architected, communicated, and positioned across the funnel.
  • Support RFPs, security reviews, integrations discussions, and architectural evaluations as needed.

Cross-Functional Partnership

  • Act as a key bridge between Solutions Engineering, Product, Engineering, Professional Services, and Customer Success.
  • Ensure smooth handoffs from pre-sales to post-sales, with clear solution context and technical documentation.
  • Provide structured, actionable feedback from the field to inform product roadmap and prioritization.
  • Collaborate on enablement, tooling, and documentation to support scale and repeatability.

Operational Excellence & Enablement

  • Establish and evolve SE processes, frameworks, and artifacts (discovery templates, solution diagrams, demo strategy, etc.).
  • Improve forecasting accuracy, deal support models, and capacity planning.
  • Help define success metrics for the Solutions Engineering function and drive continuous improvement.
  • Contribute to thought leadership, internal training, and best-practice sharing across the org.

Who You Are

  • 12+ years of experience in Solutions Engineering, Sales Engineering, Solutions Architecture, or related technical pre-sales roles.
  • Prior experience leading SE teams, with a strong point of view on what “great” looks like.
  • As a player-coach, you’ll remain deeply involved in complex customer solutioning while setting the bar for technical excellence, storytelling, and execution across the team.
  • Deep technical fluency across SaaS platforms, APIs, integrations, and enterprise architectures.
  • Strong familiarity with Salesforce ecosystems and complex system integrations.
  • Proven success supporting enterprise sales cycles with long timelines and multiple decision-makers.
  • Exceptional communicator with the ability to engage credibly with executives, technical stakeholders, and internal teams.
  • Comfortable operating at both strategic and tactical levels—from setting direction to jumping into a deal.
  • Builder mindset: excited to shape processes, develop people, and evolve a function over time.
  • Passion for mission-driven work and helping nonprofits leverage technology for impact.

Preferred Experience

  • Experience supporting enterprise nonprofit, fundraising, or mission-driven organizations.
  • Background working closely with Product and Engineering teams to influence roadmap decisions.
  • Familiarity with middleware, data pipelines, security considerations, and enterprise IT environments.
  • Experience in scaling pre-sales teams

Why This Role Matters

The Director, Solutions Engineering plays a critical role in how we win, serve, and grow our enterprise customers. This leader ensures that our Solutions Engineering team operates as a strategic advantage—helping nonprofits see what’s possible, trust our platform, and succeed long-term.

Why you’ll love it here

  • Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
  • Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
  • Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
  • Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
  • Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
  • Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
  • Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
  • Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The annual U.S. salary range for this full-time position is $230,000 - $290,000, which may include potential sales incentive payments. Your recruiter can share more about the specific OTE structure for this position during the hiring process. The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

 

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