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Senior Technical Account Manager

Remote

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe Pro team is searching for our next Senior Technical Account Management (TAMs) to support the execution, adoption, and operational success of our Enterprise customers. The Senior TAM is a customer-facing expert responsible for driving the adoption of GoFundMe platform capabilities, managing operational timelines, coordinating cross-functional dependencies, and ensuring nonprofits achieve meaningful results on our platform. As part of the Enterprise pod model, TAMs work closely with Strategic Account Managers to deliver a world-class customer experience that drives GDV, conversion, and value.

Your expertise in product usage, technical coordination, CRM integrations and project execution will play a critical role in ensuring organizations fully leverage the GoFundMe ecosystem to meet their fundraising goals.

The Job…

You will be assigned a book of Enterprise organizations and your responsibility will be to manage their operational success, including:

Operational Ownership

  • Lead monthly operational meetings with customers, reviewing progress, adoption, and upcoming milestones.

  • Manage project timelines for major initiatives (A/B Testing, Studio activation, Embedded Checkout rollout, Recurring Giving program setup, migrations, integrations, etc.).

  • Coordinate internal dependencies if needed as well as track readiness, lifecycle milestones, and operational dependencies across internal and customer teams.

Adoption & Enablement

  • Deliver training and enablement on new and existing product features across the GoFundMe ecosystem.

  • Execute adoption playbooks that drive GDV lift, conversion improvements and increase product usage.

  • Monitor usage metrics, donor behavior patterns, and campaign performance to inform optimization strategies.

  • Ensure client’s CRM integration is functional, successful, efficient, and not a blocker to growth or expansion.

Technical Coordination (Non-Debugging)

  • Translate customer needs into clear, reproducible technical requests.

  • Ensure issues are routed through Care/TSE teams.

  • Communicate status updates back to customers.

  • Coordinate the right resources from professional services and/or product to support technical solutioning as needed

Health Monitoring & Insights

  • Monitor platform usage, donor conversion, recurring health, campaign activity, and technical dependencies to identify risks early. Report out monthly internally and externally to client.

  • Deliver health summaries, usage insights, and operational reporting for EBRs and QBRs.

  • Recommend proactive interventions 

Elevate the Customer Experience

  • Maintain detailed documentation of customer requirements, adoption milestones, and operational timelines.

  • Provide organized, proactive communication to keep customers confident, informed, and engaged.

  • Ensure the Enterprise experience is consistent, predictable, and value-oriented throughout the partnership.

You…

  • 3-5 years helping Enterprise level clients navigate technical requirements, best product fit and solutioning as needed to maximize adoption

  • 3-5 years experience managing or troubleshooting CRM, preferably Salesforce Non Profit Cloud (NPC) or Non Profit Success Pack (NPSP) integrations

  • Strong understanding of APIs

  • Strong product expertise and ability to translate technical concepts for customer audiences

  • Outstanding communication skills (verbal and written)

  • Highly organized, with the ability to manage multiple projects and deadlines

  • Experience coordinating with Support, Solution Engineers, Product, and Data teams

  • Familiarity with data analysis, fundraising best practices, or nonprofit operations is a plus

  • Enthusiasm for helping mission-driven organizations achieve transformational results

Why you’ll love it here

  • Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
  • Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
  • Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
  • Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
  • Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
  • Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
  • Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
  • Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $98,000-$147,000 which may include potential variable incentive payments + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific OTE structure for this position during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

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Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

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