New

Analyst I, Content Risk

Sydney, AU

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for a Content Risk Analyst I to join our growing team. Part of our Trust & Safety department, this role plays a critical part in protecting our customers from fraud and misuse while ensuring GoFundMe remains a safe and trusted platform. By safeguarding the opportunity to give online, we help strengthen our brand, drive growth, and most importantly, do the right thing by our customers.

As an Analyst II, you will focus on reviewing fundraiser content, handling policy escalations, and helping ensure funds are safely delivered to beneficiaries. This is a fast-paced role where you’ll need strong attention to detail, consistency, and collaboration skills to find the right solutions.

You’ll be part of a team of motivated professionals who are passionate about building trust and protecting our global community. This role is focused on content moderation review and real time policy escalations, it offers the opportunity to grow your expertise in Trust & Safety, develop new skills, and help ensure GoFundMe remains the most trusted place to give online.

The Job

  • Provide high-quality ticket and queue management support to review content against our policies, ensure fundraiser authenticity, and safe delivery of funds for beneficiaries. 
  • Review policy escalations across GoFundMe’s platforms, in a thorough and efficient manner.
  • Collaborate with internal teams on sensitive or high-profile content reviews, managing time-sensitive inquiries through to resolution. 
  • Actively support crisis response, set up crisis monitoring protocols, and proactively assist affected customers and stakeholders as needed.
  • Proactively identify gaps or ambiguities in existing policy, while staying informed on evolving policy, political, and cultural contexts.
  • Contribute to Content Risk’s long-term success by identifying trends, providing actionable insights, and collaborating with leadership on future strategy.

This position may involve reviewing sensitive material, which can include disturbing images, videos, or text, as well as offensive language and other challenging content (e.g., violence, exploitation, or self-injury). Some weekend and holiday work may be required as part of scheduled shifts, as well as being a member of our on-call team for emergencies.

You 

  • Bachelor’s degree or equivalent experience preferred.
  • 1-3 years of experience in Trust & Safety, content moderation, fraud prevention, operations, or a related field within a technology-driven environment.
  • Knowledge of trust and safety practices, online content integrity, compliance requirements, and policy application.
  • Proven ability to work in a fast paced environment applying a sound decision making skillset in crisis management, managing complex investigations or escalations, and handling high-risk cases independently.
  • Experience providing feedback or supporting onboarding and training of new team members.
  • Skilled in managing multiple priorities in a rapidly changing environment while maintaining quality and consistency.
  • Proven success working on projects or driving process improvements in an operations-focused team.
  • Strong collaboration skills, with the ability to influence and contribute to solutions across regional and functional boundaries.
  • Willingness and resilience to review potentially graphic or objectionable material (e.g., violence, exploitation, or offensive content).
  • Analytical skills with the ability to interpret data, monitor trends, and generate actionable insights that support data-driven decision-making and team strategy.
  • Adaptability to structured schedules and resilience in covering holiday shifts as part of regular operations.
  • Communicate clearly and concisely both orally and in writing, with C1 English proficiency.

Why you’ll love it here

  • Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
  • Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
  • Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
  • Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
  • Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
  • Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
  • Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
  • Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

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