Senior Manager, Ecommerce Experience

 Learn more about our brands.

We’re Looking For A(n): Senior Manager, Ecommerce Experience

Location: Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)

What You’ll Be Doing: The Senior Manager, Ecommerce Experience owns the performance and health of Golden Pet’s direct-to-consumer brand sites by defining how customers discover, understand, and subscribe to our products across all pet brands.

This role serves as the primary business owner of the site experience, accountable for conversion, engagement, subscription opt-in, site reliability, and alignment to business priorities. The Senior Manager, Ecommerce Experience translates CX strategy, customer insights, and business objectives into a clear, prioritized ecommerce roadmap, partnering closely with Brand, Product, Engineering, and Analytics to ensure the brand site operates as a scalable, customer-centric growth channel.

• Own end-to-end performance of Golden Pet brand sites, accountable for conversion rate, engagement, subscription opt-in, and site health across all pet brands
• Serve as the day-to-day business owner of the brand site experience (homepage, PDPs, navigation, collections, and CMS-driven experiences)
• Define and govern the brand site testing and optimization roadmap, including prioritization, hypothesis development, execution oversight, and rollout of winning tests, in partnership with Brand and aligned to business priorities
• Establish and maintain consistent experimentation, QA, and release standards to ensure reliable, high-quality site execution
• Translate CX insights (support contacts, CSAT, reviews, behavioral data) into actionable site improvements and testing opportunities
• Partner cross-functionally with Brand, Creative, Retention, Product, Engineering, and Analytics to deliver customer-centric site experience balanced against revenue goals
• Lead and develop the brand site team (operations, optimization, technical design), setting clear priorities, expectations, and performance standards
• Balance cross-brand priorities while maintaining scalable processes and consistent execution standards across the Pet Org

Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):

• DTC ecommerce and conversion optimization expertise
• Experimentation and testing methodology
• Strong operational rigor and execution discipline
• CMS and site governance experience
• Data-driven prioritization and performance management
• Required Education: Bachelor’s degree or equivalent experience
• Preferred Education: Bachelor’s in Marketing, Merchandising, or related

• Required Experience: 

  • 5-7+ years in ecommerce, digital product, or site optimization roles
  • Demonstrated ownership of site performance and experimentation programs

• Preferred Experience: 

  • DTC and/or subscription ecommerce
  • Multi-brand or scaled ecommerce environments

• Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.
• Annual bonus
• We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career.
• 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.
• Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. Learn more.
• Reimbursements for a portion of personal cell phone and internet usage for eligible employees.
• Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.
• Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $9 million to date.
• Potential for quarterly KPI bonuses.

The base salary range is $105,000-$131,000, plus bonus potential.

The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote. 

Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.

We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

A Note to Recruiting Agencies: At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are not authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.

Candidate Safety: The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will only contact applicants from our official company e-mail domain, (NAME@GOLDENHIPPO.COM or NAME@GOLDENPETBRANDS.COM) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will never send you checks, or ask you to disclose personal financial details. If you receive any suspicious communications regarding an open position or a job offer, please contact Golden Pet Brands directly at safety@goldenhippo.com to verify its validity.

Click here to learn more about general internet safety and our hiring practices.