Product Manager, Loyalty & Commerce

About the Position

Golden State is looking for a passionate Product Manager to spearhead the strategy and development of our loyalty programs and commerce initiatives across all business verticals. In this role, you will be instrumental in crafting, implementing, and managing product strategies that enhance fan engagement, drive revenue, and create seamless transactional experiences within our end-user facing digital products (warriors.com, valkyries.com, mobile app, chasecenter.com, etc.). You will also collaborate closely with the Product Manager, Fan Experiences, and the Technical Product Manager, Platforms & Infrastructure. This role reports to the Director, Consumer Products & Emerging Technology.

Come share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a full-time position based onsite in San Francisco, CA.

Key Responsibilities

• Define and drive the product vision, strategy, and roadmap for loyalty programs and commerce initiatives within our web and mobile fan experiences across all entities (Warriors, Valkyries, Chase Center, etc.)
• Conduct market research, competitive analysis, and customer insights gathering to identify opportunities for growth and innovation in loyalty and commerce within the digital fan experience
• Translate business objectives and user needs into detailed product requirements, user stories, and functional specifications specifically for implementation within our end-user products
• Prioritize and maintain the product backlog effectively, ensuring alignment with overall business goals, the fan experience roadmap, and the capabilities of our underlying platforms
• Collaborate closely with cross-functional teams, including marketing, sales, technology, operations, and analytics, to ensure successful product development and launch within our digital fan experiences
• Partner closely with the Product Manager (Fan Experieneces) to integrate loyalty and commerce features seamlessly into the user journeys of our web and mobile products
• Work with the Technical Product Manager to understand the capabilities and constraints of our internal frameworks and ensure the technical feasibility of loyalty and commerce features
• Own the product lifecycle from ideation to launch and post-launch optimization of loyalty and commerce features within our digital fan experiences, including defining key performance indicators (KPIs), monitoring product performance, and identifying areas for improvement
• Develop and execute go-to-market strategies for new loyalty programs and commerce features within our digital products, working closely with marketing and communications teams
• Analyze product data and user feedback related to loyalty and commerce features within our digital products to identify trends, measure success, and inform future product decisions
• Stay abreast of industry best practices and emerging trends in loyalty programs, e-commerce, ticketing, and related technologies, with a focus on their application in digital fan experiences
• Other duties as assigned

Required Experience & Skills

• Bachelor's degree or equivalent work experience
• Minimum 3 years in product management with a focus on loyalty programs and e-commerce solutions within consumer-facing web and mobile applications
• Track record of successfully launching and managing impactful loyalty programs and commerce features within digital products
• Strong understanding of different loyalty program models, CRM systems, and customer segmentation strategies as they apply to digital experiences
• Experience with e-commerce platforms, payment gateways, and order management systems integration within web and mobile apps
• Excellent analytical skills with the ability to interpret data, draw insights, and make data-driven decisions related to user behavior and business impact within digital products
• Strong understanding of user-centered design principles and the ability to advocate for the user within the context of loyalty and commerce experiences
• Exceptional communication, presentation, and interpersonal skills with the ability to influence and collaborate effectively across all levels of the organization
• Ability to manage multiple projects simultaneously in a fast-paced and dynamic environment
• Passion for sports and entertainment and an understanding of the digital fan experience is a plus

Compensation

• $141,000 - 149,000 + Bonus
• Comprehensive Medical, Dental and Vision benefits for employees and dependents
• Employer 401K match
• Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves
• Warriors home tickets, team store discount and more!

 

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 Golden State is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Want to learn more about who we are and what we value? Visit www.warriors.com/employment

 

 

 

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