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Manager, Premium Suite Service

San Francisco, CA
About the Position
 
The Golden State Warriors are looking for an upbeat and proactive Manager, Premium Suite Service to play a key role in establishing, building and maintaining relationships with Premium Suite lease holders at Chase Center (We may consider filling this role as a Senior Manager for the right candidate!). In this role, you will deliver unparalleled service to clients of all types - from administrators to CEOs of large corporations. This position reports to the Director, Premium Suite Service.
 
Come share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!
 
This is a full-time position based onsite in San Francisco, CA.
 
Key Responsibilities
  • Build and maintain positive client relationships while exceeding expectations
  • Serve as primary point of contact for suite lease holders, responding to queries via phone and email
  • Participate in meetings with existing/prospective suite clients and communicate proactively to ensure long-term business relationships
  • Administer formal updates and communications regarding suite service initiatives, client engagement and retention
  • Maintain a detailed client base and consistently update their respective profiles in Salesforce
  • Collaborate with the team to craft personalized experiences that will benefit clients and grow overall business
  • Other duties as assigned
 
Required Experience & Skills
  • Bachelor's degree, preferably in Business or Sports Management, or equivalent work experience
  • 3+ years of customer service experience; track record of building and maintaining successful business relationships
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Salesforce
  • Excellent written and verbal communication, customer service and resolution skills
  • Ability to build positive relationships with clients and peers at all levels within the organization
  • Ability to balance multiple projects at once in a fast-paced work environment
 
Time Commitment
  • Ability to attend all Warriors home games, events and concerts to drive business relationships (including weekends, holidays, and late nights

Compensation

  • $80,000 + Bonus (approx. OTE $120,000)
  • Comprehensive Medical, Dental and Vision benefits for employees and dependents
  • Employer 401K match
  • Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves
  • Warriors home tickets, team store discount and more!

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 Golden State is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Want to learn more about who we are and what we value? Visit www.warriors.com/employment

 

 

 

Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.

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