Implementation Coordinator

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

The Implementation Coordinator will support the Implementation Consultant team in the successful management and execution of onboarding projects for Motive customers and work cross-functionally to support customer related tasks. The candidate for this role should have great attention to detail, be an exceptional collaborator, have a penchant for administrative tasks, and thrive in a changing environment. 

What You'll Do:

• Assist with new orders and RMA to ensure hardware and accessories are shipped correctly and in a timely manner
• Review and assist in customer account administration (i.e. company settings, bulk import/change requests, etc.)
• Assist with project management tool administrative tasks (e.g. setting up phases, boards, and general data entry)
• Support case creation, tracking, and escalations
• Act as a liaison with customers and 3rd party installation partners to schedule installations, service work, and go-backs.
• Maintain and update installation reporting and no-show billing cases
• Support accounting team as needed with month-end and year-end close processes
• Provide data driven insights and status updates on account health and adoption
• Weekend work required as needed (~40%)

What We're Looking For:

• 2+ years experience in including project coordination, account management, customer support, problem-solving, and analytical skills
• Excellent written and verbal communication skills
• Experience with Salesforce, G-suite, MS Office tools, reporting (SQL) and general technical aptitude preferred
• Able to strive in a fast paced and ever changing environment
• Strong end-to-end ownership attitude
• Excellent grip on product knowledge
• Excellent interpersonal communication (both written and verbal), and presentation skills
• Experience in delivering client-focused solutions based on customer needs
• Demonstrated ability to communicate, present and influence credibly and effectively across all levels of the organization
• Atleast 12 months with Motive and 6 months in current role. 

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.