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Director, Services GTM Strategy

Chicago | New York City | Salt Lake City | San Francisco

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io.

As Director of our services GTM strategy, you will play a key role in driving Professional Services revenue globally and ensuring increased customer adoption by defining and taking to market PS offerings that deliver valuable business outcomes to our net new and existing customer base. You will manage a small, global team of service architects and work cross functionally with Product, Sales, Legal, Operations, Marketing, and Customer Success to define, launch and track the success of our Services Offerings. 

We are seeking someone located near one of our following hubs: San Francisco, Salt Lake City, Chicago, or New York City.

RESPONSIBILITIES
  • Oversee and manage team of global Pre Sales Solution Architects (Our Professional Services Sales Team)
  • Own Services bookings number, pipeline reviews, and services strategy for Gongs largest and more strategic customers
  • Partner with enterprise account executives to pitch and sell the value of our Services as a differentiator and negotiate and sell our Service offerings
  • Develop, define and launch Professional Services offerings that help enable and directly drive customer adoption of Gong solutions to the end user persona(s)
  • Define differentiating offerings for Commercial, Enterprise, and Strategic accounts that drive business outcomes as well as one time and recurring revenue.
  • Partner effectively with global, cross-functional stakeholders:
    • Product and Engineering to understand future roadmap and define Professional Services offering to support adoption for our customers, as well as provide feedback on market trends and opportunities
    • Operations to measure and track all launched offerings success with regards to customer adoption and company P&L
    • Customer Success and Enablement to position Professional Services as a value add to our install and net new customer base driving adoption of the Gong.io platform
    • Sales leadership to articulate the value of Services and drive internal initiatives to drive the sale of Professional Services based on outcome selling
QUALIFICATIONS 
  • 10+ years of experience working in and leading SaaS Professional Services teams, delivering successful Customer and Company business outcomes
  • 5+ years of experience in developing, defining, and taking successful Professional Services offerings to market
  • Proven ability to create and embody a raving fans culture that delights customers and employees in innovative ways.
  • Polished and effective communicator with strong executive presentation skills.
  • Demonstrated ability to develop and maintain C-level relationships.
  • Proficiency working with globally distributed teams and working across functional to drive Customer and Company success
  • Previous B2B SaaS and enterprise software experience.
PERKS & BENEFITS 
  • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
  • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
  • Mental Health benefits with covered therapy and coaching.
  • 401(k) program to help you invest in your future.
  • Education & learning stipend for personal growth and development.
  • Flexible vacation time to promote a healthy work-life blend.
  • Paid parental leave to support you and your family.
  • Company-wide recharge days each quarter.
  • Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $153,000 - 227,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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