Back to jobs

Customer Training Specialist, EMEA

Dublin

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io.

As a Customer Training Specialist, you'll deliver live training programs to our growing customer base while being energetic and articulate.

RESPONSIBILITIES 
  • Effectively translate Gong's customer education curriculum into an interactive, multi-tier live training program.
  • Work to design and lead tailored virtual trainings, and potential future in-person trainings
  • Collaborate with cross-functional organizations to help ensure training workshops meet the needs of our customers.
  • Leverage insights from customer trainings to inform education curriculum.
  • Identify gaps in current education materials and work to address these gaps.
QUALIFICATIONS 
  • 4+ years of experience delivering in-person and virtual training classes to external customers for a SaaS company
  • Ability to leverage and show deep domain knowledge to drive customer success
  • Energetic, compelling and not afraid to present in front of teams
  • Coachable and open to feedback, both internally and on the fly from your audience
  • Ability to thrive in a changing and fast-moving environment
  • Work from Dublin, hybrid working model with three days in the office per week
  • Fluent French or another second language, preferable 
PERKS & BENEFITS 
  • Education & learning stipend to support your personal growth and development.
  • Annual Leave / Paid Parental leave to support you and your family.
  • Company-wide recharge days each quarter.

Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

#LI-DD1

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Gong will collect and use your personal data (e.g. - name, email, resume info) to evaluate your application for employment. Gong will save your personal data for up to 2 years in order to consider you for other, future potential job opportunities. We are happy to delete your data upon request. 

For a list of personal data categories, how Gong uses your personal data, and rights you have to your personal data, please visit Gong’s Job Candidates Privacy Notice, available at https://www.gong.io/gong-io-job-candidates-privacy-notice/