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Manager, Business Operations

Chicago | New York City | Salt Lake City | San Francisco

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io.

Business Operations at Gong serves as a key connection point between Finance, Sales, Product, and Marketing teams. Our BizOps team plays a critical role in crafting Gong’s strategic vision for growth, developing annual key priorities to connect strategy to operational outcomes, tracking performance through the corporate reporting cadence, and leading company-wide special projects with cross-functional teams.  We are looking for a passionate problem solver who can build strong relationships with their business partners and is motivated to drive tangible impact across the business

RESPONSIBILITIES
  • Support the development of Gong’s long-term, strategic vision through TAM analyses of our core and expansion markets, ARR growth modeling that hones in on the key drivers of our business, and powerful, exec-ready deliverables that enable strategic decision-making
  • Collaborate with the Executive Leadership Team (C-Suite) and various functional leaders to develop our annual company priorities, as well as the strategic and operational KPIs that connect our strategic vision to our day-to-day execution
  • Proactively analyze and monitor all aspects of our business performance in support of the “rhythm of the business” cadences (e.g. QBRs, BoD reporting)
  • Lead cross-functional project teams through strategic initiatives across the business, ensuring alignment of key decisions and the successful completion of project milestones and deliverables
  • Define, structure, and deliver root-cause analyses of business performance to enable data-driven decision-making by the leadership team
QUALIFICATIONS 
  • 5+ years of relevant experience in business operations, GTM strategy, RevOps, FP&A, and/or management consulting roles – enterprise SaaS experience is a plus. 
  • Proven record of professional and academic excellence.  MBA or Graduate degree in a technical, quantitative, or business field preferred.  
  • Highly self-motivated with a strong desire to influence the business by proactively identifying opportunities, relentlessly pursuing root-cause understanding, and collaborating with our executives and business partners to design operational solutions connected to the strategic vision
  • Structured problem solving skills, combined with strong business acumen 
  • Strong technical skillset (SQL, Tableau, Excel) with ability to manipulate large, complex data sets into summarized insights
  • Proven ability to take complex, ambiguous topics and turn them into compelling narratives for different audiences
  • Well-rounded interpersonal skill set with the capacity to build strong relationships with senior executives
PERKS & BENEFITS 
  • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
  • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
  • Mental Health benefits with covered therapy and coaching.
  • 401(k) program to help you invest in your future.
  • Education & learning stipend for personal growth and development.
  • Flexible vacation time to promote a healthy work-life blend.
  • Paid parental leave to support you and your family.
  • Company-wide recharge days each quarter.
  • Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $106,000 - $157,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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