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Deal Desk, Senior manager

New York City | San Francisco

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io.

At Gong, we're on a mission to empower companies to unlock their full revenue potential by providing unfiltered visibility into customer conversations. We are seeking a strategic and hands-on Senior Manager, Deal Desk to build structure, create scalable playbooks, and drive efficiency in our deal operations. This role will be a key partner to our sales teams, ensuring that complex deals are structured effectively, contracts are crafted with precision, and systems are optimized for streamlined deal execution.

The ideal candidate is a problem solver and process builder who can balance strategic thinking with tactical execution and thrives in a fast-moving, high-growth environment.

RESPONSIBILITIES
Deal Structuring & Execution
  • Partner with the sales team, with a focus on Enterprise, to structure complex deals, ensuring alignment with business objectives and compliance policies.
  • Review and craft contract terms, pricing structures, and deal approvals, ensuring consistency and accuracy.
  • Collaborate closely with Legal, Finance, and Revenue Operations to optimize deal processes.
  • Act as a key advisor to sales on pricing strategies, discounting, and approval workflows.
Process Optimization & Playbook Creation
  • Develop and implement standardized playbooks for deal structuring, approvals, and contract negotiations.
  • Identify bottlenecks in the deal process and drive continuous improvement initiatives.
  • Ensure and develop clear documentation of deal desk processes, policies, and best practices.
Systems & Tools Enhancement
  • Optimize and enhance CPQ (DealHub) and SFDC tools to improve deal velocity and scalablity.
  • Work closely with RevOps and IT teams to automate manual processes and improve reporting.
  • Develop dashboards and analytics to provide visibility into deal trends and efficiency gains.
Cross-Functional Collaboration & Enablement
  • Train and enable the sales teams on deal structuring best practices, contract terms, and approval workflows.
  • Act as a trusted advisor, though partner, and escalation point for deal-related challenges.
  • Support leadership with strategic insights into deal performance and revenue impact.
QUALIFICATIONS 
  • 7+ years of experience in Deal Desk, Sales Operations, or Revenue Strategy, with a focus on enterprise sales.
  • Strong understanding of contract structuring, playbook creation, and approval processes.
  • Hands-on experience with CPQ, CRM (SFDC perferred), Excel Modeling, and contract management tools.
  • Proven track record of creating scalable processes and playbooks in a high-growth environment.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Ability to work cross-functionally with Sales, Legal, Finance, and System Operations teams.
  • Strong analytical skills with the ability to derive insights from deal data.
PERKS AND BENEFITS 
 
  • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
  • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
  • Mental Health benefits with covered therapy and coaching.
  • 401(k) program to help you invest in your future.
  • Education & learning stipend for personal growth and development.
  • Flexible vacation time to promote a healthy work-life blend.
  • Paid parental leave to support you and your family.
  • Company-wide recharge days each quarter.
  • Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $154,000 - $192,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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