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Sr. GTM Field Operations Manager- Industry Expansion

Chicago | Salt Lake City

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

We are hiring a Head of Operations to support our Industry Expansion Business Unit, which drives growth across Healthcare, Financial Services, Manufacturing, Consulting, and Energy. This role will partner with Commercial, Mid-Market, and Enterprise sales leadership to deliver scalable processes, accurate forecasting, and data-driven insights that accelerate growth.

The ideal candidate brings experience in financial services, fintech, or healthcare, or has advised these industries in a consulting capacity. They combine strong operational rigor with a bias for action, ensuring immediate execution while building long-term scalable solutions. This leader will work cross-functionally with Sales, Finance, Marketing, Customer Success, Enablement, and Analytics to align strategy with execution and improve overall sales productivity.

 

RESPONSIBILITIES
  • Serve as a trusted advisor to Industry Expansion sales leadership, driving growth through process optimization, financial rigor, and actionable insights.
  • Lead and maintain the business operating rhythm (weekly/monthly forecast & pipeline reviews, demand gen reviews, account reviews, KPI & headcount tracking, QBR/MRR).
  • Partner with Sales, Operations, and Finance leadership to develop territory methodologies, headcount models, and capacity planning for Commercial, Mid-Market, and Enterprise teams.
  • Champion effective adoption and innovation in sales tools (e.g., Gong, Salesforce, planning/analytics platforms), including enforcing usage hygiene and identifying new use cases.
  • Collaborate with Analytics and BI teams to design reporting and dashboards that drive visibility into performance, productivity, and pipeline health.
  • Build strong cross-functional partnerships across Marketing, Enablement, Customer Success, and Product to align operational strategy with GTM goals.
  • Apply a bias for action to quickly resolve process bottlenecks, while building scalable, repeatable solutions for the long term.
  • Maintain documentation and enforce compliance around policies, sales processes, and engagement rules.
QUALIFICATIONS 
  • 6+ years of Sales/Business Operations or GTM Strategy experience, with a strong understanding of SaaS business models
  • Background in financial services, fintech , healthcare, or consulting focused on regulated industries preferred.
  • Experience supporting sales organizations selling to Fortune 1000 companies, with an ability to translate industry-specific dynamics into operational strategies.
  • Proven success building territory models, forecasting processes, and headcount/capacity plans.
  • Demonstrated ability to leverage AI and emerging technologies to optimize revenue processes, accelerate sales cycles, and reduce the path to revenue.
  • Strong analytical skills with proven ability to extract insights from data (SQL knowledge a plus).
  • Skilled in navigating complex tech stacks including CRM, account planning, account scoring, data enrichment, and productivity tools.
  • Strong organizational and project management skills; able to execute multiple priorities with urgency.
  • High degree of ownership — not just identifying opportunities, but turning insights into measurable results.
PERKS & BENEFITS 
  • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
  • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
  • Mental Health benefits with covered therapy and coaching.
  • 401(k) program to help you invest in your future.
  • Education & learning stipend for personal growth and development.
  • Flexible vacation time to promote a healthy work-life blend.
  • Paid parental leave to support you and your family.
  • Company-wide recharge days each quarter.
  • Work from home stipend to help you succeed in a remote environment.

The annual OTE for this position is $130,900 - $172,800 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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