Senior Global People Operations Generalist

We want to make work and study more efficient and enjoyable, by providing the best digital paper solution possible. We plan to be the go-to tool for all forms of notes. Our digital paper and learning ecosystem inspires anyone to take notes, share what they know, collaborate with others, and learn as a community

About the Team

As Goodnotes continues its incredible growth journey, we’re excited to introduce a pivotal new role on our People Operations team: Senior Global People Operations Generalist. This role is designed to support our rapid expansion, ensuring our People Operations function scales alongside the company while nurturing the personal and professional development of our team members.

Join us in shaping the future of how we empower and support our extraordinary people!

About the Role

As a Senior Global People Operations Generalist, you’ll be instrumental in crafting an outstanding employee experience. Your responsibilities will span key areas such as payroll, offboarding, and employee relations, all while ensuring our processes are efficient, scalable, and people-focused.

Beyond operational excellence, you’ll play a leadership role within the team—mentoring colleagues, driving meaningful improvements, and championing a culture of compliance, innovation, and growth. Together, we’ll build a People Operations function that sets the standard for excellence in supporting a globally diverse workforce.

Key Responsibilities:

• Transform Processes: Design, implement, and optimize workflows for payroll, offboarding, and incident management to support our ambitious goals and fast-paced growth.
• Global Payroll Excellence: Manage accurate, timely payroll for multiple regions, working closely with finance and external partners to resolve issues and enhance processes.
• Seamless Onboarding & Offboarding: Provide a positive and professional experience for new hires and departing employees alike. Streamline onboarding processes, conduct exit interviews, manage compliance requirements, and ensure accurate and thorough documentation throughout the employee lifecycle.
• Trusted Advisor: Lead employee relations cases with empathy and expertise, addressing performance concerns, grievances, and other incidents. Deliver thoughtful recommendations aligned with regional regulations.
• HRIS Expertise: Take a leading role in shaping workflows, improving reporting, and unlocking the full potential of our People Operations systems. Help steer our migration to Workday, ensuring it enhances efficiency and the employee experience.
• Compliance Advocate: Stay ahead of employment laws and best practices in the UK, EMEA, and other regions to ensure our policies are always compliant and forward-thinking.
• Mentor and Inspire: Provide guidance and mentorship to team members, empowering them to excel and grow in their roles.
• Elevate Employee Experience: Continuously improve employee satisfaction by fostering proactive communication, resolving issues effectively, and implementing thoughtful policies.

What You’ll Bring:

• Proven Expertise: 6+ years of experience in People Operations with a strong focus on the UK and EMEA markets.
• Exceptional Attention to Detail: Demonstrates precision and accuracy in managing compliance, payroll, and documentation processes.
• Advanced Numerical Acumen: Strong analytical skills and proficiency with numbers, ensuring accurate financial and operational decision-making.
• Payroll Mastery: Hands-on experience managing payroll across multiple regions, ensuring accuracy and compliance.
• Process Innovator: Exceptional ability to design, streamline, and manage efficient workflows that scale.
• Regional Expertise: A deep understanding of employment laws and best practices across the UK and EMEA.
• Empathetic Communicator: Outstanding interpersonal skills to handle sensitive situations with professionalism and care.
• Problem Solver: A resourceful and proactive approach to resolving challenges quickly and effectively.

Nice to Have:

• Tech-Savvy: Experience with Workday or similar HRIS platforms, especially if you’ve been part of migration or implementation projects.
• Mentorship Mindset: A collaborative and supportive approach, with a passion for helping team members grow and succeed.

The interview process:

• An introductory call with someone from our talent acquisition team. They want to hear more about your background, what you are looking for, and why you’d like to join Goodnotes
• Take home assignment 
• A call with People Ops team members to discuss your background more in detail
• A call with the Hiring Manager to dig deeper into your skillset for this role
• Panel Interview with a couple of cross functional team members.

What’s in it for you:

• Meaningful equity in a profitable tech-startup
• Budget for things like noise-cancelling headphones, setting up your home office, personal development, professional training, and health & wellness
• Sponsored visits to our Hong Kong or London office every 2 years
• Company-wide annual offsite
• Flexible working hours and location
• Medical insurance for you and your dependents

Note: Employment is contingent upon successful completion of background checks, including verification of employment, education, and criminal records.