At Goodnotes, we believe that every individual holds untapped potential waiting to be unleashed. By reimagining the way we interact with information, we’re merging human creativity with the breakthrough capabilities of AI. Our renewed vision and mission drive us to create the best medium for human and AI collaboration, empowering users to explore new dimensions of productivity, creativity, and learning. Join us on this journey as we transform digital note-taking into an inspiring and innovative experience.

Our Values:

Dream big
- Be visionary, strategic, and open to innovation

Build great things
- Work in service of our users, always improving and pushing higher

Operate like an owner
- Take responsibility with bold decision-making and bias for action

Win like a sports team
- Be trusting and collaborative while empowering others

Learn and grow fast
- Never stop learning and iterate fast

Share our passion
- Share ideas and practice enthusiasm and joy

Be user obsessed
- Empathetic, inquisitive, practical

Responsibilities

• Serve as the primary point of contact for customer inquiries via RED and WeChat.
• Engage effectively with Chinese social media and online communities.
• Analyze frequently encountered issues and document effective solutions in our help center.
• Initiate and lead projects to enhance our customer support processes.
• Represent customer feedback and insights in product meetings.

Requirements

• Native-level fluency in Chinese and working proficiency in English (preferred, but not mandatory).
• Familiarity with RED, WeChat and other Chinese social media platforms and trends.
• Proven experience in providing technical customer support for consumer products.
• Exceptional problem-solving and critical thinking abilities.
• Strong interest in software and hardware technologies.
• Expertise in using iOS, Android, and/or Windows products.
• Genuine passion for assisting and resolving customer issues.
• Must be based in China.

社区运营与支持 - 中文母语

职责

• 通过小红书和微信回答用户问题和提供技术支持
• 通过小红书和微信等平台和用户日常互动
• 分析总结常见问题并时常更新帮助中心
• 观察日常流程并优化中国客服流程体验
• 总结汇报用户反馈和意见给内部团队

要求

• 中文母语并具备英语工作能力（英文水平非必须）
• 了解熟悉中国社交平台网络文化，有网感
• 拥有技术客户支持的经验
• 善于观察和解决问题
• 对互联网产品有兴趣
• 了解 iOS、安卓和 Windows 产品。
• 性格开朗，热衷帮助解决用户问题。
• 常驻中国

Note: Employment is contingent upon successful completion of background checks, including verification of employment, education, and criminal records.