Senior Product Manager - Platform team (18 months fixed term contract - convertible)

At Goodnotes, we believe that every individual holds untapped potential waiting to be unleashed. By reimagining the way we interact with information, we’re merging human creativity with the breakthrough capabilities of AI. Our renewed vision and mission drive us to create the best medium for human and AI collaboration, empowering users to explore new dimensions of productivity, creativity, and learning. Join us on this journey as we transform digital note-taking into an inspiring and innovative experience.

Our Values:

Dream big
—Be visionary, strategic, and open to innovation

Build great things
—Work in service of our users, always improving and pushing higher

Operate as an owner
—Take responsibility with bold decision-making and bias for action

Win like a sports team
—Be trusting and collaborative while empowering others

Learn and grow fast
—Never stop learning and iterate fast

Share our passion
—Share ideas and practice enthusiasm and joy

About the team

As Goodnotes strategically expands from its B2C roots into B2B markets, the capabilities built by our team are the foundation of our future success in the business space. You will be joining a team distributed across Europe and Asia, offering a dynamic and global work environment.

About the role

We are seeking a Product Manager with strong technical background to drive the sync engine behind Goodnotes. In this high-impact role, you will lead the sync and infrastructure strategy, transforming our platform from a personal note-taking tool into a robust, real-time collaborative workspace for enterprises. Your mission is twofold: improve the reliability of our current sync architecture and build the low-latency foundation required for our next-generation collaboration capabilities. You will work alongside backend and frontend experts to tackle complex distributed systems challenges, directly enabling our expansion into the B2B market.

This is the role for you, if you’re excited to work on the things listed below

• Driving the sync engine behind Goodnotes: Leading the sync and infrastructure strategy in a high-impact role.
• Transforming the platform: Evolving Goodnotes from a personal note-taking tool into a robust, real-time collaborative workspace for enterprises.
• Twofold mission: Improving the reliability of our current sync architecture while building the low-latency foundation required for our next-generation collaboration capabilities.
• Tackling complex challenges: Working alongside backend and frontend experts on distributed systems challenges to directly enable our expansion into the B2B market.

The skills you will need to be successful in the above

• Experience working on platforms serving millions of users.
• Track record of launching successful platform features (e.g. related to SLA/performance guarantees, multi-tenant/multi-instance architecture, data residency, etc.) from concept to launch.
• Deep understanding of backend technologies (APIs, webhooks, databases) and distributed systems concepts (latency, conflict resolution, availability).
• Ability to translate high-level business goals (e.g. "improve retention") into technical requirements (e.g. "reduce sync error rate to <0.5%").
• Ability to prioritize non-functional requirements (uptime, throughput, speed) alongside new feature development.
• Comfort with analyzing metric dashboards and diving into logs to prioritize engineering work.

The interview process:

• An introductory call with someone from our talent acquisition team. They want to hear more about your background, what you are looking for, and why you’d like to join Goodnotes
• A call with your hiring manager. This will be a deep dive into your product experience, platform-related knowledge, and strategic thinking.
• A call with the Platform Team's tech lead to better understand how you collaborate with technical partners 
• A meet-the-team call with 2 or 3 Goodpeople you’d be working closely with at Goodnotes
• An AI literacy interview, designed to help us gauge your experience with AI tools and your approach to working with this technology
• Potentially a call with our head of monetization & strategy

What’s in it for you:

• Budget for things like noise cancelling headphones, setting up your home office, personal development, professional training, and health & wellness
• Sponsored visits to our Hong Kong or London office every 2 years
• Company wide annual offsite
• Flexible working hours and location
• Medical insurance for you and your dependents

Note: Employment is contingent upon successful completion of background checks, including verification of employment, education, and criminal records.