IT Support Engineer (1 year FTC - Renewable/ Convertible)

At Goodnotes, we believe that every individual holds untapped potential waiting to be unleashed. By reimagining the way we interact with information, we’re merging human creativity with the breakthrough capabilities of AI. Our renewed vision and mission drive us to create the best medium for human and AI collaboration, empowering users to explore new dimensions of productivity, creativity, and learning. Join us on this journey as we transform digital note-taking into an inspiring and innovative experience.

Our Values:

Dream big
—Be visionary, strategic, and open to innovation

Build great things
—Work in service of our users, always improving and pushing higher

Take ownership
—Take responsibility with bold decision-making and bias for action

Win like a sports team
—Be trusting and collaborative while empowering others

Learn and grow fast
—Never stop learning and iterate fast

Share our passion
—Share ideas and practice enthusiasm and joy

Be user obsessed
—Empathetic, inquisitive, practical

Overview: We are seeking a proactive and tech-savvy IT support to join our IT team in London. You will assist in day-to-day IT operations, support production teams, office teams and support the implementation and management of new technologies. In a predominantly Apple-focused environment, this role will be responsible for managing macOS and iOS devices, including setup, security configuration, and troubleshooting to ensure seamless operation and optimal performance throughout the organization.

Key Responsibilities:

• Assist in routine IT support tasks to ensure smooth daily operations.
• Provide first-tier support to internal team members for IT-related issues and issues with our internal tech stack (including but not limited to Google Workspace, Okta, Crowdstrike, macOS, Mosyle, Webex, Unifi, AppStoreConnect, Atlassian, Intune)
• Administer IT asset inventories
• Support the team in managing access and enforcing security
• Contribute to research and comparison of IT solutions, focusing on security enhancements and innovative tools.
• Participate in the onboarding of new team members
• Assist with network maintenance and troubleshooting to ensure optimal performance.

Requirements:

• 1-4 years of experience in IT support or a IT help desk environment.
• Basic understanding of IT systems, networks, and security principles.
• Strong problem-solving skills and the ability to work independently.
• Effective communication skills and fluency in English.
• Proactive and customer-oriented approach.

Desirable Skills:

• Experience with device management and cloud technologies.
• Experience managing macOS and iOS devices in a corporate environment
• Prior experience or familiarity with automation platforms

Interview Process

• Take Home Assignment
• An introductory call with someone from our team. They want to hear more about your background, what you are looking for, and why you’d like to join Goodnotes
• Technical hands-on interview with one of our IT Engineer
• AI Literacy Interview 
• Hiring Manager interview: A call with your hiring manager. This is the person who will be managing you day to day, working on your growth and development with you as well as support you throughout your career at Goodnotes.
• Values interview – Meeting with members of the Goodnotes Team to answer questions relating to take ownership AND build great things

What We Offer:

• Flexible working hours - fully office based initially, 3-5 days in office per week after probation
• Hybrid work friendly working environment
• A supportive team that values innovation and efficiency

Equal Opportunity Employer

Goodnotes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: Employment is contingent upon successful completion of background checks, including verification of employment, education, and criminal records.