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Fraud Analyst

Los Angeles

ABOUT GOODR

We create and sell active eyewear for anyone. No Slip. No Bounce. All Polarized. All Fun. Interested in joining our team? Keep reading.

OUR VALUES: We have two core values: Fun & Authenticity.

  • FUN = Being sh*tty isn’t fun. Agreed? Taking pride in your work, finding joy in being GREAT, and celebrating wins… and losses. Now, that’s fun!
  • AUTHENTICITY = Focusing on being authentic over being liked. (Next-level guru stuff. Count it.)

Fun Fact: We do not allow email to be sent internally. Carrier pigeons only. JK, we use Slack.

AUTONOMY: We practice autonomy, empowerment, and accountability so that every team member can be in control of their own life.

  • HYBRID WORKING: This role is required to be in the Inglewood office every Tuesday and Thursday with the occasional third day thrown in.
  • PROFESSIONAL DEVELOPMENT: We have an all-company learning program so that we’re constantly leveling up our skills.

SUSTAINABILITY: We think Earth’s pretty rad. That’s why we take action wherever possible to limit our impact on the planet.

  • 1% FOR THE PLANET MEMBER: 1% of goodr’s annual sales go directly to environmental organizations.
  • CARBON NEUTRAL: In 2019, goodr became a 100% carbon neutral company.

Fun Fact: goodr celebrates every Earth Day by releasing limited-edition sunglasses with frames made from 100% recycled materials—and the packaging is 100% sustainable, too!


ABOUT THE ROLE

Cyberspace — those three syllables are sweet, sweet music to your ears. But now, instead of just spotting fraud as it pops up, you’re thinking bigger: patterns, root causes, prevention, and smarter systems. You know that fraud isn’t just about catching bad actors — it’s about protecting customers, revenue, and trust at scale.

As a Fraud Prevention Analyst, you’ll be responsible for proactively identifying, investigating, and mitigating fraudulent activity across goodr’s sales channels. You’ll analyze transactions, monitor trends, respond to complex fraud cases and chargebacks, and help strengthen the processes and controls that prevent fraud before it happens.

This is a hands-on, analytical role that partners closely with internal teams to protect the business while maintaining a great customer experience.

RESPONSIBILITIES

  • Detect, investigate, and mitigate fraudulent transactions, unauthorized activity, and third-party selling across retail and e-commerce channels
  • Defend our digital borders by shutting down imposter websites and monitoring unverified sellers across platforms like Amazon and TikTok Shop
  • Research and analyze suspicious customer and retailer activity to identify patterns, trends, and emerging fraud risks
  • Review and respond to complex fraud-related service requests and chargebacks (consumer and retailer)
  • Play detective on secondary marketplaces to verify product authenticity and ensure B2B partners aren’t leaking stock where they shouldn't
  • Conduct detailed fraud investigations, including gathering evidence, documenting findings, and preparing summaries and reconciliations
  • Monitor account activity and transaction data to identify potential front-end and back-end fraud
  • Evaluate fraud incidents to identify process gaps, internal control weaknesses, or system vulnerabilities
  • Recommend improvements to policies, procedures, tools, and user experience to reduce fraud risk and financial loss
  • You will act as the ultimate connector, bridging the gap between Sales, Digital, Legal, and Operations to keep our product integrity airtight
  • Poke holes in our internal systems to find vulnerabilities and process gaps before they can be exploited
  • Maintain accurate investigation documentation in accordance with internal standards and legal requirements
  • Track fraud trends, losses, and outcomes to support reporting and ongoing prevention efforts
  • This role is in the Systems team and will report directly to the Director of Systems
  • Perform other related duties as assigned

ABOUT THE IDEAL CANDIDATE 

  • May or may not have a degree…we don’t care (bonus points for Basset Hound Science or Dinosaur Law)
  • Asks a lot of questions
  • 5+ years of experience in fraud evaluation, reporting, and monitoring within the e-commerce world
  • Experience working with fraud detection tools, e-commerce platforms, or customer support systems (e.g. Red Points, Parcel Labs, Yotpo, Amazon Brand Registry, or similar)
  • Strong analytical and investigative skills with the ability to identify patterns, anomalies, and root causes
  • Experience responding to chargebacks and documenting fraud cases
  • Bonus points if you have experience with both B2B and D2C risk profiles
  • Ability to evaluate processes and recommend practical improvements to reduce risk and loss
  • Excellent written and verbal communication skills, including the ability to clearly document findings and explain recommendations
  • Comfortable working with ambiguity in a fast-paced, evolving environment
  • Highly organized, detail-oriented, and able to manage multiple cases simultaneously
  • Resourceful, proactive, and able to work independently while collaborating effectively with cross-functional partners
  • Solid organizational skills including attention to detail and multitasking skills
  • Strong working knowledge of Asana or similar project management tools is a plus
  • A self-starter who can prioritize effectively and coordinate work across multiple departments
  • Thinks planning and organizing are fun
  • Loves creating order out of chaos
  • Is happy to give away credit to their team
  • Loves getting and giving feedback
  • Is into personal growth
  • Thinks fun is being great at your work (not partying)
  • Is a proactive, independent problem solver who can research, test, and validate solutions when answers aren’t obvious

 

WHAT YOU GET

  • A role at a company that is going to the moon
  • The opportunity to show up every day and have fun
  • The ability to learn and grow as a person
  • Paid vacation (we encourage you to take time off!)
  • Flexible work environment (want to go for a run at 11am on Wednesday, go for it!)
  • Paycheck... obviously. Salary range: $85k - $95k, final number dependent on experience
  • Medical, Dental, and Vision benefits
  • 401(K) with company matching
  • Financial Wellness Counseling
  • Sunglasses. Duh.

**No Visa Sponsorship is available for this position.

 

NEXT STEPS

Here's what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 8 weeks to complete and you'd be expected to start on a specific date. 

1. Application

2. Fill out a form with basic questions

3. 35 minute introductory interview with HR team member

4. 30 minute virtual interviews with peers and manager

5. Final assignment and presentation

6. Offer!

TO GET THE PROCESS STARTED, REVIEW & SUBMIT THE FOLLOWING: 

  • Review goodr's Applicant Privacy Policy. By submitting an application to goodr, you are confirming that you have read the Applicant Privacy Policy and agree to its terms. (Because nothing says “fun” like reading legal documents!)
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  • Cover letter showing your personality. Seriously. No boring corporate speak allowed.
  • Links to projects or groups you’re involved with (if you have them)
  • A drawing of an octopus fighting a pirate (not joking)*
  • We may ask you to enter a code. But don't worry, it's just our attempt to keep the bots at bay.

*We accept submissions using accessibility tools. 

 

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