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Junior Systems Administrator

Los Angeles

ABOUT GOODR

We create and sell active eyewear for anyone. No Slip. No Bounce. All Polarized. All Fun. Interested in joining our team? Keep reading.

OUR VALUES: We have two core values: Fun & Authenticity.

  • FUN = Being sh*tty isn’t fun. Agreed? Taking pride in your work, finding joy in being GREAT, and celebrating wins… and losses. Now, that’s fun!
  • AUTHENTICITY = Focusing on being authentic over being liked. (Next-level guru stuff. Count it.)

Fun Fact: We do not allow email to be sent internally. Carrier pigeons only. JK, we use Slack.

AUTONOMY: We practice autonomy, empowerment, and accountability so that every team member can be in control of their own life.

  • HYBRID WORKING: This role is required to be in the Inglewood office every Tuesday and Thursday with the occasional third day thrown in.
  • PROFESSIONAL DEVELOPMENT: We have an all-company learning program so that we’re constantly leveling up our skills.

SUSTAINABILITY: We think Earth’s pretty rad. That’s why we take action wherever possible to limit our impact on the planet.

  • 1% FOR THE PLANET MEMBER: 1% of goodr’s annual sales go directly to environmental organizations.
  • CARBON NEUTRAL: In 2019, goodr became a 100% carbon neutral company.

Fun Fact: goodr celebrates every Earth Day by releasing limited-edition sunglasses with frames made from 100% recycled materials—and the packaging is 100% sustainable, too!


ABOUT THE ROLE

Do you love IT with the fire of a thousand suns? Do you cheekily tell people that your favorite place to travel to is “the internet”? Can you describe information technology like it’s the back of your hand? If you’re vigorously nodding your head YES, then keep reading because we are looking for someone like you to support all of our IT-related needs.

As our Junior Systems Administrator, you’ll bring your expertise and love of tech to wrangle IT requests, manage hardware projects, and troubleshoot the infrastructure that keeps us moving. You’ll be the frontline of our tech support while helping us build a more robust, reliable environment. Sounds heavenly, doesn’t it?

RESPONSIBILITIES

  • Act as the bridge between end-users and senior support
  • Triage incoming IT requests to ensure efficient routing and resolution
  • Manage user lifecycles in Active Directory, Microsoft 365, and Google Workspace, including new hire onboarding
  • Execute the hardware lifecycle from procurement and inventory to imaging and deployment
  • Install and configure office-wide software and hardware while managing licenses and upgrade schedules
  • Maintain technical documentation, "Self-Service" guides, and internal knowledge base articles
  • Monitor and troubleshoot LAN, VPN, and network connectivity to ensure uninterrupted workflows
  • Manage personal ticket queues with a focus on responsiveness and critical issue escalation
  • Identify opportunities to automate repetitive manual tasks through scripting and process improvement
  • This role is in the Systems team and will report directly to the Director of Systems
  • Perform other related duties as assigned

ABOUT THE IDEAL CANDIDATE 

  • May or may not have a degree...we don’t care (bonus points for Basset Hound Science or Dinosaur Law)
  • 1+ years of providing IT support experience or an AA/Technical Certificate in lieu of experience
  • Technical knowledge of at least one major Operating System: MacOS, Windows, or Linux
  • Proven experience in Help Desk support and customer service
  • Technical knowledge of basic networking fundamentals is a MUST
  • Strong ability to troubleshoot and grasp complex technical concepts
  • Proficiency in Google Workspace, Slack, M365, and Active Directory administration
  • Ability to provide ad-hoc user training to help the team master internal tools and software
  • Solid organizational skills with the ability to prioritize and coordinate workflows across departments
  • Dependable with the initiative to work collaboratively and with a high sense of urgency
  • Experience with Mobile Device Management (MDM) tools like Jamf or Microsoft Intune is a BIG plus
  • Mad bonus points if you have CompTIA Network+ or CompTIA Security+ certifications
  • Driven by the impact of the work and a passion for building reliable systems
  • Bonus points for experience with Figma management, technical writing, or root cause analysis
  • Thrives on giving and receiving feedback to fuel personal and professional growth
  • Defines "fun" as achieving excellence and mastering your craft
  • Proactive, independent problem solver who knows how to find answers autonomously (Can you google a question?)

WHAT YOU GET

  • A role at a company that is going to the moon
  • The opportunity to show up every day and have fun
  • The ability to learn and grow as a person
  • Paid vacation (we encourage you to take time off!)
  • Flexible work environment (want to go for a run at 11am on Wednesday, go for it!)
  • Paycheck... obviously. Salary range: $57K - $67K, final offer will be made within this range based on experience
  • Medical, Dental, and Vision benefits
  • 401(K) with company matching
  • Financial Wellness Counseling
  • Sunglasses. Duh.

**No Visa Sponsorship is available for this position.

 

NEXT STEPS

Here's what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 8 weeks to complete and you'd be expected to start on a specific date. 

1. Application

2. Fill out a form with basic questions

3. 30 minute virtual introductory interview with HR team member

4. 90 minute in-person panel interview with peers and manager

5. Offer!

TO GET THE PROCESS STARTED, REVIEW & SUBMIT THE FOLLOWING: 

  • Review goodr's Applicant Privacy Policy. By submitting an application to goodr, you are confirming that you have read the Applicant Privacy Policy and agree to its terms. (Because nothing says “fun” like reading legal documents!)
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  • Cover letter showing your personality. Seriously. No boring corporate speak allowed.
  • Links to projects or groups you’re involved with (if you have them)
  • A drawing of an octopus fighting a pirate (not joking)*
  • We may ask you to enter a code. But don't worry, it's just our attempt to keep the bots at bay.

*We accept submissions using accessibility tools. 

 

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