Senior Agile Scrum Master

About Goods & Services
  
We are a global design and technology company; we make things better by making better things.  

Our DNA:

Purpose/ Put people first.
Vision/ Help the world’s most ambitious brands and people design better futures.
Mission/ Add value by creating experiences people love.
Values/ Service is our hallmark, creativity our spark, and craftmanship our passion.
Spirit/ Make things better by making better things.

Let’s break it down
  
Goods & Services is looking for a Senior Agile Scrum Master who is able to software teams, drive Agile excellence, and ensure transparency. Skilled in communication, stakeholder management, and strategic thinking, balancing process adherence with flexibility to achieve business objectives and foster continuous improvement.

What you’ll do:

• Serve as a dedicated Scrum Master for one or more Agile teams, facilitating all Scrum ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives, and Backlog Refinement.
• Proactively identify and address impediments to team progress, ensuring timely resolution of blockers.
• Foster a culture of accountability, continuous improvement, and high performance within the team.
• Set clear goals, expectations, and success metrics for the team, continuously challenging them to deliver high-quality results.
• Act as a bridge between technical teams and executive leadership, ensuring clear communication of project status, risks, and dependencies.
• Coach and mentor team members in Agile best practices, servant leadership, and collaboration.
• Drive stakeholder engagement by working closely with Product Owners, business leaders, and technical teams to ensure alignment on priorities and deliverables.
• Utilize Agile metrics (velocity, cycle time, burndown charts, etc.) to track team performance and identify opportunities for improvement.
• Promote and facilitate a positive, inclusive, and psychologically safe team environment.
• Encourage innovation and experimentation, driving a culture of learning and continuous enhancement.

What you’ll need:

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
• Certified Scrum Master (CSM), SAFe Scrum Master (SSM), or equivalent Agile certification.
• 5+ years of experience as a Scrum Master in a software development environment.
• Solid understanding of Agile methodologies, frameworks, and software development lifecycle (SDLC).
• Proven ability to lead Agile transformations and drive process improvements.
• Skilled in Agile tools such as Jira, Confluence, Azure DevOps, or similar.
• Excellent communication skills, both written and verbal, with the ability to engage and influence staff and executive leadership.
• Strong interpersonal skills and emotional intelligence to navigate team dynamics effectively.
• Ability to proactively identify challenges and drive solutions without direct authority.
• Experience working in a fast-paced and dynamic environment with shifting priorities.

Nice to have:

• Experience with SAFe, Kanban, or other Agile scaling frameworks.
• Background in software development, DevOps, or cloud technologies.
• Experience facilitating Agile training or workshops.
• Strong analytical skills with experience in Agile reporting and metrics-driven decision-making.

Why you’ll love working here
  

We believe in making things better by making better things.

• Remote work: We’re a global design and technology company with presence in Mexico, US, and London.
• Tools: We provide you a laptop and headset, ready to add value with us!
• Full Time Job: Work from Monday through Friday.
• Be Rich Program: We live our mission by adding value to the communities.
• Professional Development: We offer regular in-house Centers of Excellence (CoE) and Learning Sessions for professional growth.
• Internal Referral Program: Refer a friend and if hired, participate in a raffle to win amazing prizes!

External Referral Program  

If this position is not the right fit for you, refer someone and if hired, receive a $100 USD AMAZON gift card per hire. 

• Send your referral via email to careers@goodsandservices.com
• We will send a confirmation email.
• Receive your Amazon gift card if your referral is hired.

For more information: http://www.goodsandservices.com