Senior Business Analyst (Bilingual English & Spanish)

Goods & Services is a product design and engineering company. 

We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services. Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size. 

Headquartered in the United States, we operate regional development centers in Mexico and the United Kingdom. This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect.

About the job
  
Goods & Services is looking for a Senior Business Analyst who will lead a team of 5 BAs in Mexico City, collaborating closely with US-based Product Owners and the Senior Product Director. The ideal candidate will bring strong facilitation skills, deep expertise in Agile methodologies, and proficiency in tools such as JIRA, Confluence, and MS Office. Experience in user story development, BRDs, functional specifications, and integration projects is essential.

Core Function:

• Lead and manage a team of 5 Business Analysts in Mexico City.
• Collaborate with US-based Product Owners and the Senior Product Director to align requirements and priorities.
• Facilitate workshops and communications effectively in both English and Spanish.
• Drive Agile processes, including user story development, BRDs, functional specifications, and integration documentation.
• Utilize project tools such as JIRA, Confluence, and MS Office to ensure project tracking, documentation, and delivery.

What you’ll do:

• Business Process Analysis and Improvement: Analyzing existing business processes, identifying areas for improvement, and developing innovative solutions. 
• Requirements Gathering and Management: Working with stakeholders to define, document, and manage requirements for new systems, processes, or products. 
• Strategic Alignment: Ensuring that projects align with the overall business strategy and objectives. 
• Stakeholder Management: Effectively communicating with and managing relationships with various stakeholders, including business users, technical teams, and external partners. 
• Data Analysis and Reporting: Utilizing data analysis techniques to identify trends, forecast future scenarios, and provide actionable insights for performance improvement. 
• Project Management: Contributing to project planning, monitoring, and execution to ensure projects are completed on time and within budget. 
• Risk Assessment and Mitigation: Identifying potential risks associated with projects and recommending strategies to mitigate those risks. 
• Team Leadership and Mentoring: Leading and mentoring the BA team of 5, sharing knowledge and expertise. 
• Solution Implementation and Support: Overseeing the implementation of new systems or processes, ensuring they meet business needs and providing ongoing support.

What you’ll need:

• Analytical Skills: Ability to analyze complex business problems, identify root causes, and develop effective solutions. 
• Communication Skills: Excellent written and verbal communication skills to effectively convey information to diverse audiences. 
• Problem-Solving Skills: Strong ability to identify and solve complex problems, often under pressure. 
• Technical Skills: Proficiency in relevant tools and technologies, such as data analysis software, project management tools, and business process modeling tools. 
• Leadership Skills: Ability to lead and motivate a team, delegate tasks effectively, and provide constructive feedback. 
• Business Acumen: Strong understanding of lending business principles, industry trends, and market dynamics. 
• Change Management Skills: Ability to manage and facilitate the change process when new systems or processes are implemented.

Why you’ll love working here

We believe in making things better by making better things.

• Remote work: We’re a global design and technology company with presence in Mexico, US, and London.
• Tools: We provide you with a laptop, ready to add value with us!
• Full Time Job: Work from Monday through Friday.
• Be Rich Program: We live our mission by adding value to the communities.
• Professional Development: We offer regular in-house Centers of Excellence (CoE) and Learning Sessions for professional growth.
• Internal Referral Program: Refer a friend and if hired, participate in a raffle to win amazing prizes!
• Other benefits: As made available as offered by employer.