Senior Systems Analyst

• About Goods & Services
    
  Goods & Services is a product design and engineering company. 

We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services. Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size. 

Headquartered in the United States, we operate regional development centers in Mexico and the United Kingdom. This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect.

About the job
  
Goods & Services is looking for a Senior Systems Analyst who will analyze business and technical requirements, collaborate with developers, testers, and stakeholders, and support the successful implementation of software solutions

What you’ll do:

• Analyze and translate business requirements into technical specifications and system designs.
• Evaluate existing software solutions to identify areas for enhancement, optimization, or replacement.
• Develop functional and non-functional requirements for new and existing software solutions.
• Collaborate with business users, product owners, and development teams to define project scope and objectives.
• Ensure system designs align with regulatory, data privacy, and compliance requirements, when applicable.
• Act as a liaison between business users, development teams, and IT stakeholders to ensure clear communication of system requirements.
• Work closely with developers and testers but will not be responsible for coding or direct software development.
• Support the development of test cases by providing clear and detailed system requirements.
• Work closely with the QA team and developers to validate system functionality, performance, and compliance with business needs.
• Provide support in system troubleshooting, issue resolution, and change impact analysis.
• Conduct training sessions and knowledge transfer for end-users and stakeholders as needed.
• Assist with documentation and traceability for regulatory or accreditation purposes within the healthcare diagnostic lab environment.
• Identify, document, and track system defects in collaboration with development teams.
• Work in an Agile team environment, actively participating in scrum ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Participate in Scaled Agile (SAFe) environments, including collaboration with multiple Agile Release Trains (ARTs) and cross-functional teams.
• Clearly communicate technical concepts to non-technical stakeholders and ensure alignment between business and IT teams.

What you’ll need:

• BS in Software Engineering, Computer Science, Information Systems.
• 5+ years of experience in software projects as a Systems Analyst or similar role.
• Solid understanding of software development lifecycles (SDLC) and quality assurance processes.
• Experience in helping develop test cases by collaborating with QA teams and defining system requirements.
• Strong analytical, problem-solving, and documentation skills.
• Excellent communication skills to translate business needs into clear technical requirements.

Nice to have:

• Experience working in Agile development environments (Scrum, Kanban, or SAFe).