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Stock & Operations Manager, goop Brentwood

Santa Monica, CA (Corp HQ)

About The Company

Gwyneth Paltrow launched goop from her kitchen as a homespun weekly newsletter. It’s grown a lot since then; goop is a lifestyle platform encompassing curated products and content about beauty, wellness, fashion, food, and home. Pioneering the contextual commerce platform, goop allows readers to shop with meaning. goop is one of the rare places on the web where food, shopping, and mindfulness collide—where the ever-evolving intent is to make every choice count. We’re all resource-strapped, so goop hopes to surface the very best experiences, recipes, products, and advice. 

About You 

You have an eye for organization and a keen sense for operational efficiency. You are excited to work within the luxury retail space, and as a strong team player, assist in curating and running top-tier retail experience.

About The Role

The Stock & Operations Manager supports the goop Store Management team by overseeing all in-store operational functions. This includes managing inbound and outbound stock deliveries, inventory control, stockroom organization, and ensuring accurate stock rotation and cataloging. This role also assists the Sales team to improve customer service and leads the execution of annual Physical Inventory for all retail locations, ensuring consistency and accuracy.

Responsibilities include:

  • Lead and execute all aspects of inventory management, including receiving shipments, managing discrepancies, and ensuring accurate stock flow in and out of the stockroom. 
  • Ensure that all items are tagged with the correct UPCs, and that accurate data is recorded at the POS to maintain inventory accuracy and minimize discrepancies during sales and reporting. 
  • Conduct monthly cycle counts to ensure ongoing inventory accuracy, proactively addressing any discrepancies to prevent future stock issues. 
  • Oversee the inventory management system for the store and lead system updates, ensuring full compliance with company standards and alignment across the Retail Division. 
  • Serve as the primary point of contact for troubleshooting and supporting other stores on inventory-related matters, including training, SOP compliance, and best practices. 
  • Check new arrivals for defects and ensure returned merchandise is thoroughly inspected for discrepancies, damages, or other issues before restocking. 
  • Accurately manage and record all stock movements, including damages, stock ins/outs, TOs, POs and gifting, to maintain precise inventory levels and proper documentation. 
  • Perform regular stock checks and monitor inventory levels, utilizing software programs to track stock efficiently. 
  • Support the Retail Store Managers with stockroom organization and operational expectations to ensure consistency and alignment across the division. 
  • Assist with the rollout and execution of full-store inventories, including travel to support inventory operations across various locations.

Qualifications & Experience

  • 4+ years of experience in stock or similar role
  • Strong knowledge of Microsoft Office applications
  • Experience in luxury retail and/or high-end retail environment a plus
  • Strong customer service, communication, organization and prioritization skills
  • Strong follow up, follow through and attention to detail to ensure deadlines are met
  • Physical requirements: lift/carry/move 40lbs minimum including fixtures and product
  • Ability to work a flexible schedule including blackout periods during holidays, overnights, and weekends

FAQ 

  • Compensation: $28.85 - $31.25 /per hour + Equity. This is a full-time, non-exempt role. Please note that this range represents the low and high end of the anticipated base salary range for the Santa Monica, CA based position. Goop, in good faith, reasonably expects to pay the position within this salary range. Goop provides the salary range in compliance with all applicable federal, state and local laws. The actual base salary will depend on numerous factors such as: experience, training, knowledge and skills, and if the location of the job changes.
  • Benefits: Health benefits package, fertility benefits and paid parental leave. 
  • Perks: Generous goop discounts, special offers with brand partners, access to custom lifestyle resources and events

goop is an Equal Opportunity Employer. goop does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. All information provided by the applicant is collected, stored and processed in accordance with the terms of our CCPA Notice for Job Candidates.  Job Disclosures: No applicant disclosures related to physical requirements or ADA-related considerations are relevant for this role   

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