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Desktop Support Analyst

Santa Monica, CA (Corp HQ)

About The Company

Gwyneth Paltrow launched goop from her kitchen as a homespun weekly newsletter. It’s grown a lot since then; goop is a lifestyle platform encompassing curated products and content about beauty, wellness, fashion, food, and home. Pioneering the contextual commerce platform, goop allows readers to shop with meaning. goop is one of the rare places on the web where food, shopping, and mindfulness collide—where the ever-evolving intent is to make every choice count. We’re all resource-strapped, so goop hopes to surface the very best experiences, recipes, products, and advice. 

About You  

You are a tech enthusiast who thrives on solving technical problems and enjoys helping others get the most out of their technology. Your proactive nature and strong communication skills make you adept at managing both minor and major IT issues. With a customer-centric approach, you’re excited about contributing to a dynamic team and making a tangible impact in a collaborative environment. 

About The Role 

As a Desktop Support Analyst, you will play a crucial role in ensuring the smooth operation of our company’s IT systems. Reporting to the Director, IT, you will work closely with the team to address technical issues and support overall IT functions. Your contributions will enhance the efficiency and productivity of our team, helping the company achieve its strategic goals.  

Responsibilities include:

  • Provide first-line technical support to end-users for hardware and software issues. 
  • Troubleshoot and resolve desktop and laptop issues, including operating systems and applications. 
  • Assist with the setup, configuration, and installation of new equipment. 
  • Recommend and develop automation tools for streamlining of daily tasks. 
  • Document and track support requests using the company’s ticketing system. 
  • Collaborate with other IT staff to escalate and resolve complex issues. 

Qualifications & Experience 

  • 2-3 years of experience in a desktop support role or similar IT position. 
  • Proficiency with Microsoft 365, Azure Active Directory, Windows and macOS operating systems and common software applications. 
  • Familiarity with MDM solutions such as Intune and Kandji. 
  • Experience with Powershell, bash and/or Python. 
  • Understanding of ITIL practices. 
  • Understanding of Cyber Security best practices. 
  • Strong problem-solving skills and the ability to troubleshoot hardware and software issues. 
  • Excellent communication skills and a customer-focused attitude. 
  • Experience with ticketing systems and IT support documentation. 
  • Ability to work independently and manage time effectively  

FAQ  

  • Compensation: $65,000-$75,000 + Equity. This is a full-time, exempt role. Please note that this range represents the low and high end of the anticipated base salary range for the Los Angeles, CA based position. Goop, in good faith, reasonably expects to pay the position within this salary range. Goop provides the salary range in compliance with all applicable federal, state and local laws. The actual base salary will depend on numerous factors such as: experience, training, knowledge and skills, and if the location of the job changes. 
  • Benefits: Generous health benefits package, fertility benefits and paid parental leave.  
  • Perks: “goopcation” paid company summer break, generous goop discounts, special offers with brand partners, access to custom lifestyle resources and events, and a beautiful workspace in Santa Monica    
  • Work Philosophy: At goop we believe that creativity, innovation and camaraderie are essential to our business, our culture and our employee’s growth and development. With our Hybrid Work Policy, we are committed to promoting collaboration, productivity and employee well-being by maximizing the benefits of both in-person and remote work. We are in office Tuesdays and Thursdays, as well as Mondays for those within a 15-mile radius of our Santa Monica office.  

goop is an Equal Opportunity Employer. goop does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. All information provided by the applicant is collected, stored and processed in accordance with the terms of our CCPA Notice for Job Candidates.  Job Disclosures: No applicant disclosures related to physical requirements or ADA-related considerations are relevant for this role   

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