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Customer Success Manager

Remote

Gooped is a company focused on solving business needs,.

Cultural diversity and modern approaches are the core benefits of our business. 

If you meet any of the requirements listed below, we want YOU to join our unique team of innovative professionals. 

Summary: We are seeking a People Manager for our Technical Support Team to lead and develop our support staff, ensuring high-quality service delivery. The ideal candidate will have a strong background in technical management and a proven ability to lead teams, analyze metrics, and provide constructive feedback.

 

Responsibilities:

  • Lead and manage a team of technical support professionals to achieve performance goals.
  • Analyze and report on team metrics to identify areas for improvement.
  • Provide regular and effective feedback to team members to foster professional growth.
  • Develop and implement strategies to enhance team productivity and customer satisfaction.
  • Collaborate with cross-functional teams to resolve complex technical issues.

Required Skills:

  • 5+ years of experience in technical management or related roles.
  • Strong leadership skills with the ability to motivate and develop teams.
  • Excellent analytical skills to interpret and report on performance metrics.
  • Experience in delivering effective feedback and managing team performance.
  • Strong communication and interpersonal skills.

 

Parse strives to pay within fair market value and offers a whole host of benefits such as:

* Unlimited paid time off

* Health, Dental, Vision, Short & Longterm disability, and Basic Life Insurance

* Parental Leave

* 401K

* Equity

Pay range based on experience

$55,000 - $75,000 USD

Please feel free to apply if you'd like to be a included in this cultural shift and make your mark on the future of business executive realness.

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