Aftermarket Director - Battery Solutions

Gotion Inc. is based in Silicon Valley, CA, currently building a Manufacturing facility in Manteno, IL and has R&D centers in Ohio, China, Japan and Europe. We innovate in the next generation electric vehicle and energy storage technologies (lithium batteries and related systems) with the aim to accelerate electrified transportation and achieve sustainable development. Gotion is powered by a leading power battery technology company that provides solutions for vehicles including the world's first mass commercial e-bus route.

Gotion is a career destination - we are not simply attempting to just fill another job, but to pursue a dream of global green energy together! We offer outstanding opportunities to individuals seeking an exciting and challenging working environment. Everyone is highly valued and plays a vital role in the growth of our organization.

Aftermarket Director – Battery Solutions 

Job Summary 

The Aftermarket & Circularity team owns the full post-sale lifecycle for EV battery packs/modules and energy storage systems—service quality, spare parts, reverse logistics, and recycling/second-life. We partner closely with Cell/Pack Engineering, Manufacturing, Supply Chain, Quality, and Legal/EHS to drive customer uptime and cost control. Current priorities include launching a Midwest service hub, standing up PFEP/S&OP and 3PL performance, standardizing RTP for hazardous shipments, and piloting recycler partnerships. Initial team size is a small leadership nucleus scaling through 2026.

Role Summary / Background Information:

This role builds and leads Gotion’s North America battery aftermarket business, delivering best-in-class customer experience and unit economics across service operations, parts, reverse logistics, and recycling/circularity. The Director will define the operating model and KPIs (uptime, FTF, MTTR, parts fill, warranty cost), establish compliant HV battery handling and hazmat flows, and convert field insights into offerings and design-for-serviceability improvements. Success includes a 90-day stand-up plan, a 12–18-month KPI trajectory, and a scalable organization aligned to growth.

Key Responsibilities (3–5 bullets):

Stand up a hub-and-spoke service model with remote diagnostics, playbooks, escalation, and HV safety/LOTO; drive uptime, FTF, MTTR, CSAT/NPS.
• Establish PFEP/S&OP, parts BOM governance, min/max, and 3PL performance; design/manage RTP and hazardous shipping (UN3480/3481) with full chain-of-custody.
• Qualify reman/recycling partners; set SLAs for turnaround, recovery yields (Li/Ni/Co/Cu/Al), and cost/ton; implement repair-vs-reman-vs-recycle gates and state EPR readiness.
• Own warranty and extended-coverage policy and cost controls; translate field learnings into service offerings and engineering feedback for design-for-serviceability.
• Build the org (people/vendors), AOP/budget, dashboards, and monthly executive readouts across customer, operations, financials, and compliance.

Minimum Qualifications (Required):

• Bachelor’s in Engineering, Supply Chain, Operations, or related field.
• 10+ years in aftermarket/after-sales/service operations (EV battery, automotive, or ESS); 5+ years leading multi-disciplinary teams.
• Working knowledge of Li-ion pack architecture, diagnostics/commissioning, and failure modes.
• Hands-on experience with PFEP/S&OP, 3PL performance, RTP programs, and hazardous materials logistics (DOT/IATA).
• Regulatory fluency (or rapid ramp) across EPA RCRA/Universal Waste, DOT/IATA (UN3480/3481), OSHA HV safety; familiarity with state EPR trends.
• Data/ops capability (network design, cost modeling, KPI dashboards); ability to travel 30–40%.

Preferred Qualifications (Nice to Have):

• MBA or advanced degree.
• EV/ESS OEM or battery recycling/circularity experience with measurable KPI improvements (FTF, MTTR, warranty cost, recovery yield).
• BI/SQL familiarity; start-up/build-from-zero environments.

Gotion Inc. is proud to be an equal opportunity employer. We are dedicated to fostering a diverse workforce that reflects the communities we serve, cultivating a culture of inclusion and belonging, and ensuring equal employment opportunities for all.

We provide equal opportunity to all individuals regardless of race, creed, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related conditions (including breastfeeding), parental status, criminal histories consistent with legal requirements, or any other characteristic protected by law.

At Gotion Inc., we strive to create an environment where everyone feels valued, respected, and empowered to thrive.