Human Resources Generalist (Hybrid)

Who We Are

GovOS is a leading provider of transaction and compliance software for state and local governments to streamline property, licensing, and tax interactions with businesses and citizens. Headquartered in Austin, Texas, GovOS serves more than 800 government agencies across the United States. With the company’s secure suite of cloud-based solutions, governments can maximize revenue, increase compliance, reduce costs, and meet constituent demand for modern, self-service transaction and payment services.

Across the country, local governments are working hard to improve the lives of their citizens, as well as their own employees. We are 100% invested in providing governments with innovative solutions and industry-leading services that will help them deliver impactful change in their communities. Government agencies have been winning awards with us for almost 20 years now. We have the highest customer retention rates in our industry because no one works harder than we do to ensure our customers’ success.

Our Mission Statement

To enable state and local governments to modernize their citizens and business transactions through innovative SaaS solutions and seamless payments.

This is a hybrid position requiring onsite presences in our Guadalajara office three days a week

The HR Generalist will support the day-to-day HR operations for the Guadalajara office and will report directly to the SVP of People in the US. This role is responsible for onboarding new employees, administering employment contracts, managing personnel files, and ensuring compliance with Mexican labor laws. Additionally, the HR Generalist will act as a strategic partner to the business, assist with recruitment, manage payroll processes, and implement key HR policies and employee engagement programs.

Duties and Responsibilities

Onboarding and Personnel Administration

• Welcome and onboard new associates, ensuring a smooth transition into the company.
• Process all onboarding documentation and create, update, and maintain accurate personnel files.
• Administer and prepare employment contracts in compliance with Mexican labor laws and company policies.
• Handle visa and work permit processing when required, ensuring compliance with legal requirements.
• Act as the primary point of contact with the Legal team to ensure compliance with labor laws and regulations.

Recruitment and Employee Relations

• Assist in the recruitment and selection process, including posting job openings, screening candidates, and coordinating interviews.
• Collaborate with managers as a strategic HR partner to align recruitment efforts with business needs.
• Conduct exit interviews and manage the off-boarding process, gathering valuable insights for continuous improvement.
• Implement the company's HR policies, ensuring all employees are educated on procedures and expectations.

Performance Management and Employee Engagement

• Implement and manage the performance management process, assisting managers with performance review cycles.
• Create and execute employee engagement programs that foster a positive and productive work environment.
• Conduct educational programs on company policies to ensure employees are informed about guidelines and best practices.

Compliance and Payroll Administration

• Ensure compliance with country regulations regarding employment, recruitment, and employee relations resolutions.
• Administer payroll and serve as the main point of contact with the payroll provider, ensuring accurate and timely payroll processing.
• Assist employees with payroll-related questions, follow-ups, and concerns.
• Manage social insurance and benefits administration, ensuring compliance with local regulations.

Qualifications

Experience and Expertise

• Bachelor’s degree in Talent Management, Human Resources, or a related field.
• 6+ years of comprehensive HR experience, including onboarding, payroll, recruitment, and employee relations.
• Proficient in both Spanish and English, with strong verbal and written communication skills.

Technical Skills and Knowledge

• Strong working knowledge of Mexican labor laws, employment regulations, payroll processes, and social insurance/benefits administration.
• Experience managing HR processes, including performance management, employee engagement programs, and HR policy implementation.

Skills and Abilities

• Excellent interpersonal skills, with the ability to work effectively across different teams and levels of the organization.
• Strong organizational and multitasking abilities, with the capacity to manage multiple projects and tasks in a fast-paced environment.
• High level of discretion and professionalism when handling sensitive employee information.

The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors, including but not limited to work experience and performance.

GovOS, Inc. (“GovOS”) provides this California Privacy Notice (“Notice”) to describe its privacy practices with respect to its collection of Personal Information as required under the California Consumer Privacy Act (“CCPA”). GovOS’s CCPA-specific policies can be found at https://govos.com/privacy-policy/ and should be carefully reviewed prior to providing any Personal Information. This Notice applies only to job applicants and candidates for employment who reside in the State of California (“Consumers”) and from whom GovOS collects “Personal Information” (as defined in the CCPA). GovOS provides you with this Notice because under the CCPA, California residents who are job applicants qualify as "Consumers.”