Middle Payment Technical Support

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.

We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!

We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join!

About your key responsibilities and impact:

● Customizing and launching a new payment methods, features and projects;
● Technical troubleshooting and logs parsing about integrations, transactions, product features and user flow on clients website;
● Customizing new projects and clients brands;
● Сreating requests to improve or develop our products, escalating technical issues to the responsible teams and partners and controlling the results;
● Creating and supporting the documentation of Projects and Merchants;
● Generating alert-rules in microservice application Prometheus.

Essential professional experience:

● Higher education;
● Intermediate+ of English;
● Fluency in Ukrainian/Russian language;
● 1.5+ years in the online payment industry;
● Technical experience with transaction flow and payments integrations;
● Strong analytical skills for investigating and resolving complex situations;
● Able to multitask effectively and absorb information quickly.

Desirable skills and personal features:

● Service and result focused;
● Proactive position and attitude with focus on business needs;
● Strong communication, negotiation skills;
● Team-player/independent worker;
● Ability to make quick decisions and deal with heavy workload;
● Attention to details;
● Stress resistance.

What we offer:

Benefits Cafeteria:

• Sports compensation;
• Medical coverage;
• Psychological support;
• Home-office coverage.

Work-life:

• Remote work, Coworking compensation;
• Childcare budget;
• Maternity leave;
• Paternity leave;
• Additional 2 days for family events.

Our GR8 Culture:

• Open feedback and transparent direct communications;
• Growth and development: better every day;
• High tolerance to experiment and mistakes;
• Supportive friendly environment.

Data Protection Information regarding the processing of your personal data in connection with the recruitment and selection process can be found in the Candidate Privacy Notice at https://gr8.tech/candidate-privacy-notice/.