Head of Payments Operations

GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.

We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead.

We know the game and how to take it to the next level. With 1000+ talented professionals on board, we don't just build tech — we build success stories for iGaming operators all over the world. 

Our ambition drives us, our people make it real. Join us and be part of building champion-level success!

We are looking for an experienced Head of Operations to lead our operational function for the Payments Gateway product. This role is critical in ensuring smooth, efficient, and scalable operations across multiple teams, including Sports and Delivery units, with direct impact on our high-risk industry payment solutions.
As Head of Operations, you will drive operational excellence, oversee end-to-end processes, and ensure regulatory and business compliance while building resilient systems and teams that support our ambitious growth.

What You’ll Be Driving:

• Leading and managing operational teams (Support, Monitoring, Analytics), ensuring seamless day-to-day performance;
• Developing and implementing operational strategies aligned with the overall Payments Gateway vision;
• Driving process optimization, risk management, and compliance within a high-risk industry environment;
• Ensuring automation, efficiency, and scalability of payment operations across multiple jurisdictions;
• Collaborating with Product, Technology, and Compliance teams to deliver operational excellence and support product growth;
• Defining and monitoring KPIs for operational performance, ensuring high service levels and continuous improvement;
• Acting as a key business partner to the Chief Payments Gateway Officer, providing insights and recommendations on operations strategy;
• Building, mentoring, and growing a strong operations team culture focused on accountability and results.

What Makes You a GR8 Fit:

• Proven experience (5+ years) in senior operations leadership roles within payments, igaming, fintech or high-risk industries;
• Deep understanding of payment flows, support, monitoring, analytics, risk management in complex environments;
• Strong track record of managing large, cross-functional operational teams;
• Experience working in fast-paced, global, and high-regulation industries;
• Strategic thinker with the ability to translate vision into actionable operational plans;
• Excellent communication, stakeholder management, and leadership skills;
• Ability to work in a dynamic, international setup with multiple time zones and regulatory frameworks.

Why You’ll Love Working Here:

Benefits Cafeteria

An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:

• Sports – gym, yoga, or any activity to keep you active;
• Medical – insurance and wellness services;
• Mental health– therapy or coaching support;
• Home office – ergonomic furniture, gadgets, and tools;
• Languages – courses to improve or learn new skills.

Work-life 

• Parental support with paid maternity/paternity leave and monthly childcare allowance;
• 20+ vacation days, unlimited sick leave, and emergency time off;
• Remote-first setup with full tech support and coworking compensation;
• Regular team events – online, offline, and offsite;
• Learning culture with internal courses, career development programs, and real growth opportunities.

Our Culture & Core Values

GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back.

• FUELLED BY TRUST: we’re open, honest, and have each other’s backs;
• OWN YOUR GAME: we take initiative and own what we do;
• ACCELER8: we move fast, focus smart, and keep it simple;
• CHALLENGE ACCEPTED: we grow through challenges and stay curious;
• BULLETPROOF: we’re resilient, ready, and always have a plan.

To keep things efficient, please apply only for roles that closely match your experience.