Senior Account Manager

GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.

We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead.

We know the game and how to take it to the next level. With 1000+ talented professionals on board, we don't just build tech — we build success stories for iGaming operators all over the world. 

Our ambition drives us, our people make it real. Join us and be part of building champion-level success!

About your key responsibilities and impact:

• Developing existing and new client partnerships, ensuring mutual value and long-term cooperation;
• Understanding client objectives, metrics, and structures to address business challenges;
• Representing client interests internally, highlighting risks and opportunities;
• Building growth strategies and optimizing ROI across GR8 Tech product lines;
• Contributing ideas and feedback to improve the platform, products, and services;
• Supporting onboarding of new clients and presenting product updates and roadmaps;
• Conducting regular business reviews, performance evaluations, and satisfaction surveys;
• Identifying upsell and cross-sell opportunities and documenting them in CRM;
• Resolving commercial and operational issues in a timely and efficient manner;
• Maintaining proactive communication on issue status and progress;
• Collaborating cross-functionally with Legal, Compliance, Finance, Product, CRM, and Development teams;
• Participating in industry events and conferences to engage clients and expand market knowledge.

Essential professional experience:

• 3+ years of experience in the iGaming industry with a focus on client relationship and key account management;
• Understanding of SDLC and software release processes;
• Knowledge of market trends and client platforms in iGaming;
• Effective at developing and defending commercial proposals;
• Senior-level CRM and BI tool usage;
• Advanced MS Office skills (PowerPoint, Excel, Word);
• Mid-level experience with project/task management tools (JIRA, Confluence, Trello, Asana, etc.);
• Strong communication, interpersonal, and negotiation skills;
• Ability to work under pressure and meet tight deadlines;
• Confident in presentations and client training delivery;
• Strong prioritization, analytical thinking, and planning skills;
• High emotional intelligence, with a team-player mindset and focus on collaboration;
• Self-motivated, feedback-driven, and continuously learning;
• High level of independence with escalation for complex decisions;
• Ability to manage a mix of integration and live mid-to-top tier accounts.
• Fluent English (B2+), both written and spoken;
• Fluent in Ukrainian or Russian.

Why You’ll Love Working Here:

Benefits Cafeteria

An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:

• Sports – gym, yoga, or any activity to keep you active;
• Medical – insurance and wellness services;
• Mental health– therapy or coaching support;
• Home office – ergonomic furniture, gadgets, and tools;
• Languages – courses to improve or learn new skills.

Work-life 

• Parental support with paid maternity/paternity leave and monthly childcare allowance;
• 20+ vacation days, unlimited sick leave, and emergency time off;
• Remote-first setup with full tech support and coworking compensation;
• Regular team events – online, offline, and offsite;
• Learning culture with internal courses, career development programs, and real growth opportunities.

Our Culture & Core Values

GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back.

• FUELLED BY TRUST: we’re open, honest, and have each other’s backs;
• OWN YOUR GAME: we take initiative and own what we do;
• ACCELER8: we move fast, focus smart, and keep it simple;
• CHALLENGE ACCEPTED: we grow through challenges and stay curious;
• BULLETPROOF: we’re resilient, ready, and always have a plan.

To keep things efficient, please apply only for roles that closely match your experience.