Director of Project Management

Gracious Hospitality Management is first and foremost an outstanding hospitality company that conceptualizes Michelin-starred and James Beard nominated restaurants. We focus on both passion and profitability. We are professionals committed to ensuring exceptional hospitality and service to our customers. GHM has been honored with receiving a Michelin star eight years in a row for its restaurants Piora, Cote Korean Steakhouse & COTE Miami.

Job Summary: 

Reporting directly to the COO, the Director of Project Management for Gracious Hospitality Management will play a pivotal role in GHMs growth. This position will oversee new restaurant construction from a development and operational infrastructure perspective, ensuring clear communication, coordinated vendor and stakeholder management, and overall timely and efficient openings. Additionally, this position will be responsible for overseeing facilities maintenance for existing restaurant and office locations. This position requires a detail-oriented individual with strong project management skills and a knack for on-the-spot problem-solving.

Essential Job Duties & Responsibilities:

Job duties and responsibilities include, but are not limited to the following:

New Restaurant Openings

• Project Management of new restaurant openings, primarily focused on construction, procurement, and cross-functional coordination.
• Manage all aspects of new construction projects from conception to completion, including budgeting, scheduling, and quality control.
• Act at the liaison between the Company and all new restaurant opening vendors, ensuring an amicable and mutually beneficial relationship.
• Collaborate closely with various stakeholders, including contractors, architects, engineers, and internal teams, to deliver new restaurant openings that align with GHM’s standards.
• Work closely with contractors and architects to build a strong understanding of construction processes, building codes, and regulations, in order to ensure compliance for all new locations.
• Conduct regular site visits at all new restaurant locations to monitor progress, address issues, and ensure highest standards are being set and adhered to by all internal and external stakeholders involved.
• Build and run a communication system to regularly share project status updates, milestones, and any potential risks to all necessary stakeholders, on a regular cadence

Existing Location Facilities Maintenance

• Create and maintain clear channels of communication with all restaurant General Managers and restaurant Facilities Managers regarding facilities and maintenance needs, ensuring clear two-way feedback and updates on all existing and future facilities projects.
• Work closely with restaurant General Managers and GHM Directors of Operations to prioritize and coordinate repairs and renovations needed, providing updates to the COO on a regular cadence.
• Proactively identify restaurant maintenance needs, safety hazards, and opportunities for improvement and/or store enhancement.
• Work directly with landlords to ensure that proper procedures are being followed in accordance with signed leases.
• Develop and implement preventive maintenance programs to uphold the operational excellence and high-standards of appearance for all existing restaurant locations.

Budgeting and Financial Tracking

• This individual is ultimately responsible for oversight of budgets for new restaurant construction and facilities and maintenance costs for all existing assets.
• Partner with CFO to build thorough and practical budgets for new location openings and renovations and capital expenditures at existing locations. 
• Partner with COO and Directors of Operation on vendor assessment and selection aligned to budgets, quality requirements and business operations requirements.
• Negotiate contracts and manage existing vendor relationships to optimize project outcomes.
• Provide regular updates to the CFO and COO on how each opening, project and/or program is tracking towards the set budget.

Ad Hoc Project and Program Support

• In partnership with the COO oversee ad hoc projects for the Company to support GHM’s long term growth.
• Partner with the GHM Office Manager to support them with any smaller vendor or facilities maintenance needs.

Standards:

• Display knowledge of GHM brand, culture, and product.
• Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship.
• Maintain professional and respectful behavior when in contact with customers, management, and teammates.
• Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook.
• Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.
• Attend and participate in all scheduled meetings, training sessions, and continuing education activities.
• Take care of all company property. Maintain safety, cleanliness, and sanitation standards.
• Comply with federal, state, and local laws and regulations.

Qualifications:

• Effective and efficient written and verbal communication skills, with the versatility to communicate effectively with various stakeholders
• Intellectual horsepower and problem solving ability to tackle complex problems
• Must be reachable by email and able to communicate via phone as well
• Excellent organizational skills and attention to detail
• A positive, results-oriented, team-player mentality
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment
• Ability to work under pressure and maintain professionalism when working under stress
• Deep understanding of the hospitality industry, specifically new restaurant openings
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.
• Technically savvy; familiar with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace
• Demonstrates positive leadership characteristics, which inspire team members and stakeholders to meet and exceed standards
• Excellent time management and project management skills with a proven ability to meet deadlines
• Excellent interpersonal and customer service skills, exercises tact, courtesy, and ethics when dealing with vendors, co-workers, and customers.
• Ability to maintain a positive working relationship with all third-party vendors.

• Structured, generous compensation for all positions
• Comprehensive Medical, Dental, and Vision benefits
• Flexible Spending Account/Health Savings Account
• Commuter Benefits
• Referral Bonus Program
• Career Advancement Opportunities
• Employee Recognition Awards
• Paid Time Off

Gracious Hospitality Management fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.

Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at people@gracioushm.com.