Events Coordinator (Cote Flatiron and COQODAQ)

Gracious Hospitality Management is first and foremost an outstanding hospitality company that conceptualizes Michelin-starred and James Beard nominated restaurants. We focus on both passion and profitability. We are professionals committed to ensuring exceptional hospitality and service to our customers. GHM has been honored with receiving a Michelin star eight years in a row for its restaurants Piora, Cote Korean Steakhouse & COTE Miami.

Job Summary:

On-site Event Coordinators are dynamic hospitality professionals responsible for facilitating administrative tasks relating to all events from group dining, private dining, buyouts, offsite events and marketing/retail events at COTE Flatiron and COQODAQ. They also assist with menu printing, sourcing, and all other administrative tasks at the direction of the Head of Events. 

Essential Job Duties & Responsibilities:

Job duties and responsibilities include, but are not limited to the following:

• Assist the Head of Events in printing, sourcing, and other events administrative tasks at the direction of the Head of Events.   
• Flag VIP inquiries to the Events Managers for their review prior to quoting availability, services, and pricing. 
• Display strong verbal and written communication, effectively delivering accurate information to all customers.
• Schedule customers with tours of Private Dining spaces with the property level Events Managers. 
• Provides updates to events as necessary with both Front of House and Back of House teams in order to ensure clear and constant communication.
• Assist the Head of Events in monitoring all event calendars for all businesses, with a focus on organization and accuracy.
• Assist the Head of Events with the maintenance of Tripleseat, including converting leads, maintaining all documents, customer databases, and informational materials.
• Maintain accurate knowledge on hours of operations, service and facility information.
• Seeks clarity from management as needed. 

Assists other stations or areas of the restaurant when requested by the Events Manager. 

Standards:

• Display knowledge of GHM brand, culture, and product.
• Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship.
• Maintain professional and respectful behavior when in contact with customers, management, and teammates.
• Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook. 
• Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.
• Attend and participate in all scheduled meetings, training sessions, and continuing education activities.
• Take care of all company property.
• Maintain safety, cleanliness, and sanitation standards.
• Comply with federal, state, and local laws and regulations.

Qualifications:

• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
• Must be reachable by email and able to communicate via phone as well.
• Communicates information effectively and efficiently. 
• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
• Ability to work under pressure and maintain professionalism when working under stress.
• Knowledge of workplace safety procedures and local Department of Health standards.
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.  
• Familiarity with restaurant management software such as Tripleseat, reservations management,Microsoft Office, and Google Workspace. 
• Working understanding of human resource principles, practices, and procedures.
• Demonstrates positive leadership characteristics and supervisory skills, which inspire team members to meet and exceed standards. 
• Ability to effectively train others.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers. 
• Ability to maintain a positive working relationship with all third-party vendors.
• Degree in Hospitality, Culinary Management, or similar subject preferred.
• Ability to execute steps of service in adherence with company policy. 
• 1+ year of experience in a full-service restaurant in an events assistant or coordinator position. 

• Structured, generous compensation for all positions
• Comprehensive Medical, Dental, and Vision benefits
• Flexible Spending Account/Health Savings Account
• Commuter Benefits
• Referral Bonus Program
• Career Advancement Opportunities
• Employee Recognition Awards
• Paid Time Off

Gracious Hospitality Management fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.

Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at people@gracioushm.com.