Senior Solutions Engineer | Tokyo, Japan

_{The Opportunity:
Grafana Labs is looking for a Solutions Engineer to join our Enterprise Solutions Engineering team in Japan. This is a key customer-facing role focused on helping prospective and existing customers understand, adopt, and succeed with Grafana’s solutions. As a trusted technical advisor, you’ll play a critical role in supporting the sales process, driving product education, and representing customer needs internally to Product and Engineering teams. This is an exciting opportunity to contribute to Grafana’s growth in the Japanese market and help customers achieve their observability goals.}

_{What You’ll Be Doing:}

• _{Partnering with the Sales team to communicate Grafana’s value proposition, vision, and strategy to customers in Japan}

• _{Leading technical engagements, including product demonstrations, evaluations, and hands-on workshops}

• _{Helping to close high-velocity sales opportunities through strong technical acumen and customer credibility}

• _{Delivering presentations and enablement sessions to both new and existing customers}

• _{Gathering and sharing product feedback with internal teams to improve customer experience and product development}

• _{Driving technical conversations and aligning Grafana’s solutions to customer needs and challenges}

• _{Creating and contributing to technical content including documentation, blog posts, videos, internal training material, and knowledge base articles}

_{What Makes You a Great Fit:}

• _{Based in or near Tokyo, Japan}

• _{3–5+ years of technical pre-sales experience, ideally with open source technologies or within the observability, monitoring, or metrics space}

• _{Strong communication skills in both Japanese and English, with the ability to clearly articulate technical concepts to diverse audiences}

• _{Collaborative and proactive, with the ability to manage complex projects and customer engagements}

• _{Passion for solving technical challenges and delivering customer success}

• _{Technical mindset with a desire to continue growing technical skills}

• _{Experience working with global, distributed teams in a fast-paced environment}

• _{Adaptable to varied assignments that require sound judgement, teamwork, and initiative}

_{Bonus Points For:}

• _{Engineering or post-sales experience}

• _{Completion of a coding bootcamp or similar technical training}

• _{Proficiency in additional regional languages}

• _{Experience working with Japanese sales partners and navigating enterprise customer environments in Japan}

_{In Japan, the OTE compensation range for this role is 13,600,000 - 20,400,000 JPY.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our careers page.}

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. 
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

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