CPQ Administrator | United States |Remote

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity:

Grafana Labs is seeking an experienced and driven CPQ Administrator to join our Revenue Operations team. In this role, you’ll lead the optimization, and governance of our Quote-to-Order processes, ensuring accuracy, scalability, and compliance as Grafana continues to grow. You’ll work cross-functionally with Sales, Finance, and Product teams to streamline workflows, maintain data integrity, and deliver a world-class quoting experience for customers and partners.

This role is ideal for someone who thrives in a distributed, high-growth environment and enjoys solving complex system and compliance challenges with a collaborative, systems-thinking mindset.

What You’ll Be Doing:

• Quoting & Approvals: Own the end-to-end quoting process and approval workflows across direct and channel sales motions, ensuring scalability and audit readiness.
• Amendments & Renewals: Design and operationalize amendment paths (co-term, extend, expand, swap) across SaaS, usage-based, and services offerings.
• Catalog & Product Readiness: Maintain a clean, compliant product catalog—ensuring SKUs, bundles, and pricing attributes are properly configured in Salesforce for quoting and provisioning.
• Revenue Integration: Oversee automated, error-free integration from CPQ to NetSuite for order creation and fulfillment, maintaining compliance with internal controls.
• Change Management: Lead system releases, user acceptance testing (UAT), communication, training, and documentation for new processes and features.
• Compliance & Controls: Partner with Finance, Security, and Legal to ensure Quote-to-Order processes meet SOC 1 / SOC 2 and other internal control requirements, maintaining audit trails and access controls across systems.
• Manage Grafana’s Quote-to-Order roadmap spanning Salesforce, Salesforce CPQ, and Salesforce related NetSuite integrations.
• Translate business rules into CPQ (bundles, rules, discount schedules, templates, approval chains).
• Lead cross-functional governance across Rev Ops, Deal Desk, Product, and Finance.
• Define and enforce catalog change controls, ensuring updates are tested, documented, and compliant with audit standards.
• Own testing, documentation, and enablement for new features and releases.
• Monitor process health metrics (quote accuracy, order fallout, approval turnaround, audit findings) and drive continuous improvement.

What Makes You a Great Fit:

• 5–8+ years of experience in CPQ administration with hands-on configuration and program management experience.
• Experience being the lead CPQ Admin.
• Deep understanding of amendment logic, revenue implications, and ERP integrations.
• Experience maintaining or supporting processes under SOC 1 / SOC 2 compliance, including internal controls, audit documentation, and system access governance.
• Strong communication, stakeholder management, and change management skills.
• Certifications required: Salesforce CPQ Specialist, Salesforce Certified CPQ Administrator - link the certification 

Bonus Points For:

• Certifications preferred: Salesforce Certified Platform Data Architect, Salesforce Certified Platform Development Lifecycle and Deployment Architect

Compensation & Rewards:

In the United States , the OTE (On-Target Earnings) compensation range for this role is $162,275 - $195,000 . Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.