Global Leave of Absence Administrator | EST or CST USA | Remote

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity:

The Global Leave of Absence Administrator is responsible for coordinating the end-to-end administration of all global leave requests. This role ensures accurate communication, timely processing, and strict adherence to internal policies and all applicable state, federal, and international regulations. The absence administrator provides a high-touch, employee-centric experience while partnering closely with cross-functional teams to maintain compliance and support complex and sensitive cases.

What You'll Be Doing:

Employee Support

• Serve as a primary point of contact for employee leave inquiries, promptly responding to emails, Slack messages, and internal tickets.
• Provide clear and empathetic guidance to employees and managers on leave eligibility, timelines, required documentation, and next steps.
• Support employees throughout their leave experience, including claim submissions, return-to-work coordination, and basic questions related to pay and time off.

Leave Processing & Administration

• Assist with the end-to-end administration of leave requests, ensuring timely processing and accurate application of internal policies and statutory requirements.
• Coordinate leave details across applicable plan types and ensure appropriate leave tracking and documentation.
• Maintain accurate and timely leave records in Workday HRIS to support reporting, audits, and payroll processing.
• Partner with payroll to review leaves of absence and projected payroll results.

Compliance & Collaboration

• Follow established leave policies and compliance guidelines, escalating complex or sensitive cases
• Collaborate with People Business Partners, Legal, Payroll, and other internal teams to support consistent leave administration.
• Contribute to maintaining internal resources such as knowledge articles, templates, and process documentation.
  
  

Vendor & Process Support

• Support day-to-day coordination with external leave vendors, including monitoring case status and resolving basic discrepancies.

Assist with process improvements, system updates, and documentation efforts as directed.

Benefits Administration

• Support Benefits team with administrative functions and processing

What Makes You a Great Fit: 

• Must be located in either Central or Eastern time zone in the US
• 3+ years of experience administering end-to-end employee leave programs
• Strong organizational skills with exceptional attention to detail; ability to manage multiple priorities and consistently follow through
• Demonstrated commitment to the proper handling, protection, and confidentiality of sensitive employee and health information
• Ability to work independently and apply sound judgment and creative problem-solving to manage complex and evolving processes
• Strong written and verbal communication skills, with experience collaborating cross-functionally with diverse, remote stakeholders
• Experience working in remote and/or international environments, coordinating effectively across time zones and regions
• Customer-focused mindset with a demonstrated passion for delivering a best-in-class employee experience
• Adaptable and resilient, with the ability to pivot quickly in response to changing policies, technologies, and business needs
• Process-oriented, with experience documenting, maintaining, and improving workflows, procedures, and operational structures

Bonus Points For:

• Experience managing leave in a global or multi-country environment 
• Experience supporting or managing complex leave cases in Workday, including accurate documentation and coordination across leave types, as well as familiarity with Workday reporting for leave tracking, auditing, and payroll support 

Compensation & Rewards 

In the US, the hourly rate for this role is $36/hr - $38/hr.  Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process.