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Director of UX Research, Core Product and Trust & Enterprise

San Francisco; Hybrid

Grammarly offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.            

About Grammarly

Grammarly is the world’s leading AI writing assistance company trusted by over 40 million people and 50,000 organizations. From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of the Fortune 500 and teams at companies like Atlassian, Databricks, and Zoom get their point across—and get results—with best-in-class security practices that keep data private and protected. Founded in 2009, Grammarly is No. 7 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

The Opportunity

To achieve our ambitious goals, we’re looking for a Director of UX Research to join our UX and Marketing Research team. This role will lead and inspire a team of qualitative and quantitative researchers whose insights drive vision and product direction. As a core part of the research leadership team, you will partner closely with cross-functional teams in Product, Design, Data Science, and Marketing to shape the future of AI-powered communication assistance. 

As Director of UX Research for the Core Product and Trust & Enterprise research teams, your focus will be on fostering a culture of trust, curiosity, and continuous growth while ensuring operational excellence and research rigor are at the forefront of your team’s practice. You’ll work closely with the Head of Research to ensure that research remains a strategic and competitive advantage for Grammarly.

Key Responsibilities:

  • Leadership: Foster a culture of collaboration, trust, and inclusivity, empowering your team to produce high-quality, actionable research. 
  • Foster a Learning and Growth Culture: Create structured opportunities for feedback, skill-sharing, and peer learning within the team. 
  • Drive Strategic Research Impact: Align research efforts with business goals and deeply influence product roadmaps, prioritization, and user-centered decision-making across the organization.
  • Build Cross-Functional Partnerships: Establish strong relationships with key stakeholders in Product, Design, Data Science, and Marketing. Collaborate to ensure research insights are embedded into every stage of product development. 
  • Influence Organizational Mindset: Champion a research-driven approach that serves the business and its users, influencing long-term product and company strategies.

Qualifications

  • Has 8-10+ years of experience in user research in an industry setting, with a solid foundation in both qualitative and quantitative research methods. 
  • Has 5+ years of experience managing high-performing research teams, with a proven ability to develop talent and foster an inclusive, high-performing research team.
  • Proven experience in driving strategic research impact, influencing product strategy, and fostering cross-functional partnerships.
  • Strong ability to operationalize research through effective processes and frameworks, scaling a team’s impact while maintaining rigor and efficiency.
  • Exceptional communication and storytelling skills, with the ability to translate complex research findings into actionable insights that influence senior leadership.
  • A human-centered and data-driven approach to leadership, prioritizing team well-being and growth alongside operational and business success.
  • Strong ability to communicate effectively, confidently presenting research direction and rationale to diverse stakeholder groups.
  • Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
  • Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.

Compensation and Benefits

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

  • Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
  • Disability and life insurance options
  • 401(k) and RRSP matching 
  • Paid parental leave
  • 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
  • Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
  • Annual professional development budget and opportunities
Zone 1: $305,000 – $372,000/year (USD)

We encourage you to apply

At Grammarly, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

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