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Manager, Solutions Architecture (Implementation)

NA; Hybrid
 
Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.
 
This hybrid approach helps foster trust, innovation, and a strong team culture, with the flexibility of working from home, whenever you need focus time.
 
About Superhuman
 
Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com.
 
The Opportunity
 
Superhuman’s go-to-market teams are shaping the future of workplace communication. As a member of our team, you will be crucial in expanding the use of our innovative, trustworthy AI writing tools. We strive to ensure that every organization can communicate effectively and efficiently. If you are passionate about transforming the way professionals connect and collaborate, we would love to hear from you.
 
As the Manager of Solutions Architecture, you will drive the adoption of frontier AI by enabling the deployment of Superhuman’s products (Grammarly, Coda, and Superhuman) across Enterprise Tech companies and digital-first organizations. You'll leverage your technical skills and consultative experiences to drive positive AI transformation that addresses our customers' business needs, meets their technical requirements, and provides a high degree of reliability and consistency.
 
In this leadership role, you will oversee a team that combines technical acumen with a customer-first mindset to ensure successful onboarding, implementation, and ongoing optimization of Superhuman’s platforms. The Solution Architecture team is pivotal in translating complex business needs into scalable solutions while providing proactive guidance and white-glove service to our enterprise clients.
 
The Solutions Architect is a unique role at Superhuman that combines elements of onboarding new customers, process optimization, solution design, and technical implementation and troubleshooting skills. In this role, you’ll be responsible for developing team capabilities, setting delivery standards, and collaborating across departments to enhance customer experience, drive adoption, and maximize the value customers get from Superhuman’s product suite.

In this role, you will:

  • Lead, coach, and mentor a team of Solutions Architects, ensuring high-quality customer engagements and professional development. Set goals and reviews for your team, promoting growth and output.
  • Set the vision, strategic direction, and execution plays for Solutions Architecture, developing scalable processes, best practices, and internal tooling to enhance delivery.
  • Serve as an escalation point for complex technical challenges, partnering with customers and internal stakeholders to ensure swift resolution.
  • Drive customer value by ensuring your team consistently delivers best practices, insights, and strategic guidance that align with Superhuman’s capabilities with customer goals.
  • Mentor team and guide them on how to consult customers on their overall AI adoption strategies, focusing on post-sales technical excellence, including use case scoping, technical champion building, and project execution.
  • Collaborate cross-functionally with Sales, Customer Success, Care, Product, and Engineering to ensure a seamless customer journey and to relay customer feedback.
  • Hire, onboard, and develop top talent, fostering a high-performance, collaborative, and inclusive team culture.
  • Continuously refine and improve internal frameworks and knowledge sharing to ensure consistency, scalability, and excellence in service delivery.
  • Track and report on key metrics related to customer adoption, satisfaction, technical issue resolution, and team performance.

Qualifications

  • 4+ years of direct team leadership experience
  • 6+ years of experience as a Solutions Architect, or similar post-sales technical role
  • Have experience working with Digital Native focused customers (Vertical Enterprise SaaS, Horizontal Enterprise SaaS, Consumer Technology Companies, PaaS, etc.)
  • Have an organizational mindset and enjoy building foundational teams in a relatively unstructured environment
  • Have excellent communication, collaboration, and coaching abilities
  • Proven success managing technical teams in enterprise SaaS environments, with a strong understanding of onboarding, implementation, and ongoing technical engagement.
  • Experience working with low-code/no-code platforms, APIs, workflow automation, and data-driven solution development.
  • Demonstrated ability to communicate complex technical concepts to both technical and non-technical audiences.
  • Experience with Google Workspace, SCCM, JAMF, and other MDM systems
  • Proven track record of administering identity and access management platforms, especially Okta & Entra ID (including SAML & SCIM integrations).
  • Hands-on technical experience, supporting Linux, Windows, and Mac environments
  • A strategic thinker with a track record of driving operational excellence and customer success in complex enterprise environments.
  • Skilled in stakeholder management and relationship building across all levels of customer organizations.
  • Strong problem-solving skills and a bias for action, with a commitment to continuous learning and process improvement.
  • Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. 
Compensation and Benefits
 
Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more: 
  • Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
  • Disability and life insurance options
  • 401(k) and RRSP matching 
  • Paid parental leave
  • 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
  • Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
  • Annual professional development budget and opportunities
Superhuman takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations.
Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. The expected “On Target Earnings” (OTE) for this role are outlined below and may be modified in the future.
 
For North America
United States:
Zone 1: $212,000 – $290,000 OTE/year (USD)
Zone 2: $191,000 – $260,000 OTE/year (USD)

Canada:

Zone 1: $202,000 – $279,000 OTE/year (CAD)

The commission portion for this role will be 20% of the On-Target Earning (OTE).

For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. 

We encourage you to apply

At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

 

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