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Director, Infrastructure Services

San Francisco, CA

About Superhuman

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here.

The Opportunity

Superhuman is on a mission to build the fastest, most delightful productivity experiences powered by AI. As we scale rapidly, our internal technology operations must evolve to match our ambition. 

This is a unique opportunity to shape the evolution of the infrastructure, moving us from a single-product company to a multi-product platform. This transformation creates a hard technical problem: how do you ensure that identity, privacy, and responsible AI work seamlessly across products built from the ground up, each with its own architecture, user model, and compliance stack?

We're looking for a Director of Engineering to lead our Identity, Privacy, Responsible AI (RAI), and Shared Services teams in North America. This person will own the cross-cutting platform capabilities on which every Superhuman product depends—unified identity and access management, privacy-preserving data practices, responsible AI governance, and shared infrastructure services that tie it all together.

This is not a role where you maintain the status quo. You will drive strategy and execution to unify identity systems on a single platform, extend privacy and RAI practices to new product surfaces and AI capabilities, and ensure shared services scale without requiring every product team to solve the same problems independently.

You will report to the Head of Infrastructure and serve as a key partner to the product, legal, security, and engineering leadership across the organization.

In this role, you will:

Lead and develop multiple engineering teams. You will manage Engineering Managers who lead the Identity, Privacy/RAI, and Shared Services teams. You'll set the bar for engineering excellence, coach your managers, and build a culture of ownership and accountability.

Own the strategy for unified identity across all Superhuman products. You will drive the technical vision and execution for a single identity platform that supports SSO, SCIM, user lifecycle management, and cross-product account unification across Grammarly, Coda, Superhuman Mail, and Go. This includes ensuring users have a single login, a single account, and a consistent experience across products.

Scale privacy engineering and responsible AI as the product surface expands. Your team's own data de-identification, GDPR/privacy compliance, cookie management, privacy reviews for new features, AI safety testing, sensitivity filters, and impact assessments. As Superhuman launches new AI-powered capabilities, you will ensure that privacy and RAI practices keep pace without becoming a bottleneck to product velocity.

Drive shared services that other engineering teams can rely on. You will own the strategy for shared infrastructure services that abstract complexity and provide standardized, scalable solutions to common problems. The goal is a self-service model: product teams should be able to build on your platform without needing to understand the underlying infrastructure or reinvent foundational capabilities.

Set and execute strategic priorities. You will translate organizational goals into clear quarterly plans, manage dependencies across teams and business units, and make the tradeoffs required to ship on time. You will represent your teams in cross-functional planning and other company-wide initiatives. You will serve as the senior engineering leader for these domains in North America, operating with full autonomy on day-to-day decisions and escalating strategically. You should be comfortable representing your teams to executives, making prioritization calls, and driving resolution in ambiguous situations.

Qualifications:

Must have:

  • 10+ years of software engineering experience, with at least 5 years in engineering leadership roles managing multiple teams (including managing managers).
  • Strong understanding of privacy engineering and data protection - such as GDPR, data classification, de-identification, and privacy-by-design principles.
  • Proven track record of leading cross-platform or cross-product engineering initiatives in a multi-product or post-acquisition environment.
  • Experience building and operating shared platform services that other engineering teams depend on.
  • Ability to translate ambiguous business requirements into concrete technical strategy and execution plans.
  • Strong communication skills; you will represent your teams to executives, align stakeholders across business units, and create clarity in complex cross-functional situations.

Nice to have:

  • Experience with identity and access management systems — SSO, OAuth, SCIM, user lifecycle, multi-tenant architectures. You've built or led teams that built these at scale.
  • Experience with compliance certifications and working with GRC teams.
  • Familiarity with responsible AI governance.
  • Background in security engineering or a security-adjacent domain.
  • Experience in a company that has gone through an acquisition or product integration.

Compensation and Benefits

Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more:

  • Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
  • Disability and life insurance options
  • 401(k) and RRSP matching
  • Paid parental leave
  • 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
  • Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
  • Annual professional development budget and opportunities

Superhuman takes a market-based approach to compensation so that base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position, by compensation zone, are outlined below and may be modified in the future.

United States:

Zone 1: $320,000 - $380,000 

We encourage you to apply. 

At Superhuman, we value our differences and encourage everyone to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

#LI-Hybrid

 

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