Back to jobs

Casino Shift Manager/ Dual Rate Floor Manager

Hampton, NH

SUMMARY DESCRIPTION:

Casino Dual Rate Shift Managers are pivotal in maintaining efficient and effective casino operations. They are responsible for overseeing the shift's performance, optimizing gaming revenue, enhancing the guest experience, and upholding operational integrity. This role includes strategic management of all casino activities, supervision of team members, and ensuring strict compliance with regulatory requirements. In addition to managerial duties, this position also performs the role of a dealer as needed.

ESSENTIAL JOB FUNCTIONS/DUTIES:

  • Provide exceptional Guest service while maintaining a positive attitude.
  • Support and motivate Team Members while ensuring team responsibilities are performed according to established departmental standards.
  • Ensure compliance with the New Hampshire Lotter Commission’s Minimum Control Standards (M.I.C.S.), and all applicable regulations.
  • Monitor gaming revenue and develop strategies to increase profitability while using analytical skills for monitoring game performance metrics and making data-driven decisions.
  • Engage with players in a friendly and professional manner, provide assistance, explain game rules, and maintain a positive and entertaining atmosphere.
  • Prepare daily reports highlighting game performance, promotional outcomes, financials, and any incidents of notable occurrence.
  • Demonstrate comprehension and compliance with all Title 31 procedures.
  • Identify areas of operational improvement and implement strategies to elevate game performance and player experience.
  • Address guest inquiries, concerns, and complaints, ensuring an exceptional gaming experience.
  • Assess situations, foresee potential issues, and devise effective solutions, especially under pressure.
  • Observe to detect discrepancies in gameplay and oversee the gaming floor effectively.
  • Collaborate with Marketing to design and execute promotions, tournaments, and special events that enhance the gaming and overall guess experience.
  • Demonstrate sensitivity to diverse cultures and backgrounds when interacting with players.
  • Lead and manage Team Members and processes while overseeing and directing daily department operations.
  • Serve as the subject matter expert on departmental processes and procedures while responsible for all department compliance.
  • Lead coaching, corrective counseling, and performance evaluations for Team Members.
  • Lead, maintain and foster timely communication, teamwork, and collaboration within their scope of responsibility.
  • Recruit, train, and motivate Team Members, effectively regulating department headcounts and turnover rates. 
  • Aid in drafting, creating, and updating policies and procedures under the guidance of Leadership.  
  • Assist in budget creation, meeting revenue targets, managing expenses effectively, and ensuring adherence to annual budgetary limitations. 
  • Other duties as assigned.

JOB SPECIFICATIONS:

  • Demonstrate strong listening and communication skills. 
  • Demonstrate problem-solving and critical thinking. 
  • Must be able to work independently and maintain a high level of performance. 
  • Must be able to complete tasks in a timely and efficient manner while maintaining business standards.  
  • Focus on teamwork and collaboration with others. 
  • Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and the business.
  • Stay engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.  
  • Build lasting relationships by demonstrating honesty, integrity, and effective communication. 
  • Drive to exceed expectations while remaining accountable and fair. 
  • Must be at least 21 years old. 
  • High School Diploma (or GED or High School Equivalence Certificate). 
  • 5+ years in Casino Table Games management or related gaming operations. 
  • Knowledge of business and financial principles applicable to Casino operations, such as game profitability, bankroll management, and variances. 
  • Knowledge of rules, strategies, and procedures for Table Games. 
  • Knowledge of computer operations, particularly management software. 
  • Proficient in Windows and Microsoft Office Suite.

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority?  Yes

Gaming License Required? Yes.

Other Certifications? N/A

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...

Referred by

Select...
Select...
To ensure transparency and avoid conflicts of actual or perceived interest, please indicate whether you have any of the following relationships with individuals or organizations involved in reviewing, sponsoring, or benefiting from this application: Family connections (spouse, domestic partner, sibling, parent, child, in-laws) Close personal relationships (long-standing friendships or romantic relationships) Professional associations (past or current supervisors, colleagues, collaborators)

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Granite State Gaming & Hospitality LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.