Casino Manager/AGM

The Assistant General Manager (AGM) will oversee the day-to-day operations of the casino with a focus on optimizing the performance of all departments. This role is responsible for driving revenue, ensuring regulatory compliance, and maintaining high levels of customer satisfaction. The Casino Manager/AGM will collaborate closely with the executive team to develop strategies for business growth while overseeing the successful implementation of these initiatives at Beach Club Casino property.

ESSENTIAL JOB FUNCTIONS/DUTIES:

• Operational Leadership:

Oversee the daily operations of the casino, including gaming, hospitality, and service teams.

Monitor key performance indicators (KPIs) and adjust strategies to meet operational goals.

 Assist in developing and implementing casino policies, ensuring compliance with state and federal regulations.

Keeps informed of all new developments within the industry and makes recommendations designed to maximize property and company success.

• Casino Operations (TG & HHR):

Collaborate with the Director of Gaming to ensure we have the proper game mix for the market for HHR as well as TG. Ensure we are paying out our HHR Jackpots in a timely manner as well providing BEST customer service to all of our players.

 Collaborate with the Director of Gaming and the Director of Marketing to manage machine placement, game offerings, and marketing strategies to maximize revenue and player engagement.

Direct and oversee the day-to-day operations of the HHR/IT technicians to ensure as few HHR machines are down for as little time as possible as well as ensuring assigned projects from the Director of Gaming are executed in an efficient manner.

• Staff and F&B Management:

 Lead, mentor, and develop staff, including department heads and gaming floor teams.

Oversee scheduling, training, and performance management to ensure a highly productive team.

Foster a positive work environment, promoting teamwork, accountability, and professional growth.

Assists in hiring, performance management and employee engagement.

• Regulatory Compliance:

Ensure full compliance with all regulations, including reporting requirements and audits.

Liaise with regulatory bodies and ensure the casino meets all necessary licensing and operational standards.

Lead the licensing process for Gaming personnel.

Works with safety as a priority and follows property and company safety standards.

• Customer Experience & Engagement:

Drive a customer-first culture to ensure an exceptional guest experience across all departments.

Work closely with marketing and player development teams to attract new customers and retain existing patrons.

Ensure timely resolution of guest concerns and complaints.

• Financial & Strategic Oversight:

Assist in budgeting and financial planning for the casino and HHR departments.

Analyze revenue streams, operational costs, and profitability, providing recommendations to improve financial performance.

Collaborate with the executive team to establish long-term strategies for business growth and expansion.

• Performs other duties as assigned.