Surveillance Operator

SUMMARY DESCRIPTION:

The Surveillance Operator is responsible for observing, documenting, and reporting all activity on property to protect property assets, guests, and employees; and for maintaining close surveillance of all gaming and cash-handling areas.

ESSENTIAL JOB FUNCTIONS/DUTIES:

• Monitors activities of guests and employees on the casino floor, cage, change booths and count rooms via closed-circuit television (CCTV) system and personal observation, for criminal activities and/or violations of regulations, policies and procedures, or internal controls.
• Utilizes necessary equipment to identify record and document illegal and/or unusual activities occurring in areas under surveillance and reports same to appropriate personnel.
• Video records questionable activities and make written reports to appropriate personnel.
• Monitors alarm system.
• Reviews tapes associated with jackpots.
• Maintains strict confidentiality of all property related issues.
• Operates monitor room equipment, including basic computer functions.
• Participates in court actions relating to gaming violations.
• Protects the assets of the company.
• Prepares and writes daily reports and logs.
• Operates all surveillance computer equipment.
• Ensures all surveillance equipment is working correctly throughout their shift.
• Conducts routine surveillance video recording and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas.
• Monitors property and casino operations to ensure adherence to the state regulations and company policies and procedures.
• Performs other tasks as assigned.

JOB SPECIFICATIONS:

• Must be 21 years or older.
• High school diploma/ GED or equivalent experience preferred.
• 1 year of experience in the casino surveillance field preferred.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software; and surveillance software.
• Knowledge of all table games preferred.
• Knowledge of slot machine usage and operation preferred.

CERTIFICATION REQUIREMENTS:

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? New Hampshire Gaming License - Secondary Operator (Blue Badge)