Customer Support Associate

Job Overview

We are looking for customer support associates to help make our partner onboarding experience smoother and more self-service friendly by providing fast support and creating useful help content.

Responsibilities:

• Respond to partner inquiries via live chat within 5 minutes during shift hours.
• Draft clear, concise help center articles and FAQs based on customer questions and product features.
• Collaborate with the product and support teams to identify recurring issues and content gaps.
• Continuously improve the help center by updating and expanding existing resources.
  
  

Qualification:

• At least 1 year of experience in customer support, live chat, or helpdesk tools.
• Excellent written communication skills in English.
• Ability to write simple, instructional content in a user-friendly tone.
• Familiarity with SaaS tools or onboarding processes is a plus.

Grant Assistant is an equal opportunity employer.

 All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age