IT Helpdesk (L2)

About Grassi

Grassi is a leading US-based accounting and advisory firm with a strong national presence across multiple offices in the United States. The firm provides comprehensive services in audit, tax, advisory, and consulting, serving diverse industries including nonprofit, healthcare, real estate, manufacturing, and financial services. With a workforce of 550+ professionals, Grassi is widely recognized for its client-focused approach, technical excellence, and commitment to delivering strategic insights that help organizations achieve sustainable growth and operational efficiency.

Grassi India serves as the global capability center supporting Grassi’s international client engagements by delivering high-quality, technology-enabled solutions across advisory, audit, tax, and accounting functions. Headquartered in Indore, with a growing presence in Ahmedabad and Vadodara, Grassi India enables seamless cross-border collaboration and plays a vital role in driving innovation, scalability, and service excellence. The organization offers a dynamic and growth-oriented environment where professionals gain exposure to global projects, build specialized expertise, and develop long-term careers within a globally respected and award-winning firm.

This open position is with Grassi India. Grassi India serves as the global capability center of Grassi (USA)

About the Role

We are seeking an IT Helpdesk Associate to support our internal technology operations and provide first-level technical assistance to employees across Grassi India offices. This role is ideal for technology professionals who are passionate about troubleshooting, user support, system maintenance, and ensuring seamless day-to-day IT operations within a fast-paced global work environment.

Key Responsibilities, but are not limited to:

• Provide first-level technical support for hardware, software, and network-related issues
• Troubleshoot and resolve desktop, laptop, printer, and peripheral device issues
• Assist employees with Microsoft Office 365, Outlook, Teams, Azure, VPN, and access-related concerns
• Support onboarding and offboarding activities including user account creation, access management, and device setup
• Maintain IT asset inventory and ensure proper documentation of systems and equipment
• Coordinate with vendors and senior IT team members for issue escalation and resolution
• Monitor and respond to helpdesk tickets within defined timelines and SLAs
• Assist in software installations, updates, and patch management activities
• Ensure data security protocols and IT policies are followed across the organization
• Support network connectivity troubleshooting including Wi-Fi and LAN-related issues
• Maintain organized records of incidents, resolutions, and IT support activities
• Provide basic guidance and training to users on IT tools and best practices

Qualifications & Skills:

• Bachelor’s degree in information technology, Computer Science, or related field
• 1–3 years of experience in IT Helpdesk / Technical Support / Desktop Support roles
• Basic knowledge of Windows operating systems, networking concepts, and hardware troubleshooting
• Familiarity with Microsoft Office 365 administration and ticketing systems
• Understanding of user access management and IT support processes
• Strong troubleshooting and problem-solving skills
• Good verbal and written communication skills
• Ability to prioritize tasks and work efficiently in a fast-paced environment
• Customer-focused mindset with strong attention to detail

You will enjoy working at Grassi India if you are looking for…

• Build a global career with Grassi through exposure to US accounting, audit, tax, and advisory while collaborating with international clients and onshore teams.
• Experience a people-first culture that promotes transparency, collaboration, flexibility, and strong work-life balance.
• Benefit from continuous learning, structured development programs, and clearly defined career growth opportunities.
• Work in a high-performance environment contributing to impactful global engagements and innovative solutions alongside an ambitious team.

Website

http://www.grassiadvisors.com

Recruitment Fraud Notice: Grassi Advisory Group, Inc. and its affiliated entities (“Grassi”) will never ask candidates to pay fees, purchase equipment, or provide payment information. Legitimate recruiting communications from Grassi are sent only from an @grassiadvisors.com email address and will not be conducted via text message, WhatsApp, or other messaging apps. If you are unsure about a communication, do not respond, please verify it by calling Grassi’s main phone number listed on our official website.