VP of Delivery

About Gravitate:

Gravitate is an AI-driven software company that serves the refined fuels industry. We provide software solutions to refiners, wholesalers, fuel retailers and transportation companies. The market demand for our solutions has been significant and we are growing rapidly.  We are looking for a driven, hungry and talented professional to join our team.

As the VP of Delivery, you will provide strategic leadership across our delivery organization, ensuring the successful execution of complex implementation projects and driving measurable outcomes for our clients in fuel pricing and logistics optimization. You will also be responsible for developing, mentoring, and scaling a high-performing delivery team, upholding our standards of delivery excellence across all engagements.

You’re an Ideal Candidate If:

• Lead, mentor, and manage a geographically spread team of consultants to ensure optimal performance and professional growth. Maintain culture and equality within the team, irrespective of geographies or backgrounds.
• Proven experience in developing and managing client relationships, including building and maintaining strong partnerships, understanding client needs, and delivering tailored solutions to drive satisfaction.
• Develop and implement initiatives to enhance support delivery processes, optimize operational efficiency, and drive continuous improvement initiatives.
• Cultivate, manage, and grow long-term client relationships, ensuring satisfaction and repeat engagements.
• Serve as the executive escalation point for key accounts, ensuring proactive issue resolution and strong client relationships.
• Monitor delivery performance metrics including profitability, utilization, and customer satisfaction to drive operational excellence.

The Non – Negotiables: 

• 10+ years of experience leading enterprise software implementation or professional services delivery, preferably within the fuel, energy, or supply chain sectors.
• Proven success managing large-scale software deployments (ERP, ETRM, logistics, or supply chain management platforms).
• Deep understanding of business processes related to trading, transportation, inventory, pricing, and logistics optimization.
• Strong leadership, team management, and client-facing skills with the ability to build and maintain strong relationships.
• Bachelor’s degree in Information Systems, Engineering, Business, or related field; advanced degree preferred.

Nice to Have:

• Experience implementing or managing ETRM, ERP, or logistics systems 
• Consulting or professional services background with strong client engagement experience.
• Familiarity with fuel distribution, wholesale marketing, or midstream operations.
• Knowledge of integration, data, and analytics tools relevant to fuel supply chain management.

About the Gravitate team:

To understand who our people are, you should first understand what they’re not: replaceable. Each member of the team is chosen carefully and with intention. We believe that finding the right fit is more important than a laundry list of credentials – and that we are people first, and titles second.

Because we hire the Gravitate way, our team is certainly one of a kind. We’ve brought together incredible talent that regularly collaborates to create clean, fresh solutions. That effort has led to remarkable opportunities, including work with many Fortune 100 clients. We’ve found that the winning combination of exciting achievements, trust in one another and open communication lays the groundwork for long-lasting, successful careers. That, and the fact that we clap for each other at every opportunity.

Problem solvers, go-getters and charge-takers -  we (really) want to hear from you.