We Are Great Hill Dental

Great Hill Dental, part of the DSO 42 North Dental, focuses on providing patients with the experience and quality of care we would want for our own families, from the inviting and knowledgeable doctors and staff to the comfortable environment. We attribute our success to the talented, caring Great Hill Dental professionals who make every patient’s visit to one of our office locations the most pleasant and successful dental experience possible. Whether you work directly with patients or in our corporate environment, your skills and talents are what truly make Great Hill Dental “Great”.

Responsibilities:

• Schedule appointments for patients through both inbound and outbound calling
• Answer phones, make calls, send emails, follow up on requests, utilize online chat, and work with the individual practices to schedule new appointment requests
• Be comfortable with individual doctor and practice scheduling protocols, insurances, general and specialty services, offers, and pricing to create an exceptional patient experience and “first impression” with new patients
• Work with practices to improve the booking rates for online appointment requests
• When time permits, take on specific challenges like filling out hygiene schedules or recapturing missed appointments
• Look for new ways to drive business results
• Work with Director to set goals and track results for all call center activities
• Help practices in situations where patient appointments need to be rescheduled due to doctor availability or facility crisis
• Work with the marketing team to build a patient base for newly-built practices
• Coordinate schedules with clinical and management staff at new location
• Help with other reasonably related duties as assigned by Director.

Skills & Qualifications:

• Minimum two years of experience in telemarketing, customer service and/or related clinical environment
• Dental experience strongly preferred
• Working knowledge of medical or dental terminology and insurance
• Experience with QDW or another Dental Practice Management software a plus
• Proven ability to handle confidential and sensitive information (HIPAA)
• Strong communication and phone skills
• Good customer service skills
• Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds
• Proven ability to handle a "call center" environment: work quickly and multi-task
• Good judgment to handle calls appropriately and deal with challenging patients and doctors
• High School or GED required. Associate's Degree or related healthcare certification preferred.

When you join 42 North Dental, you will be part of a team that always has your back and trusts your expertise. If you want to make a meaningful impact on patients’ lives, apply today! 

Disclosures

This line of Great Hills Dental locations is affiliated with the DSO 42 North Dental.

42NDC values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

42NDC is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, genetic information, including family medical history, or any protected category prohibited by local, state, or federal laws.