Vice President of Operations

About Us

Greenbrook Medical is building a next-generation, senior-focused primary care platform designed to improve the health and wellbeing of seniors across the country. We operate high-touch neighborhood clinics that take full accountability for outcomes and total cost of care, aligning clinical excellence with disciplined execution — and it’s working. Our patient Net Promoter Score is 91 (compared to 32 for typical healthcare organizations), proving that happier patients really do become healthier patients.

Rooted in Tampa Bay, our partnership with Tampa General Hospital has allowed us to accelerate our growth as we expand. Backed by strong unit economics, experienced operators, and a clear playbook, Greenbrook is entering its next phase — and we’re looking for builders to help scale it.

This is a company for operators who want to shape the future of senior care. You’ll help build the infrastructure, processes, and teams needed to deliver better care, better coordination, and better outcomes — while growing a platform that’s designed to succeed only when our patients thrive.

 

About the Role

We are seeking a Vice President of Clinical Operations to lead and expand our successful clinical model as we scale across Tampa Bay and beyond. This role is crucial for ensuring that our clinical operations continue to deliver outstanding results, as evidenced by our early success — a NPS of 91 and managing a population 80% sicker than the Medicare benchmark at 40% below the Medicare cost. In this role, you will work closely with our Chief Medical Officer to design, refine, and optimize clinical workflows that support our growth.

In this leadership position, you will have the opportunity to shape the future of our clinical operations, develop our team, and drive the metrics and leading indicators that ensure excellence in all aspects of our clinical services. Leveraging our partnership with Tampa General Hospital, you will maximize clinical performance and help us continue to deliver high-quality care at scale.

 

Location: 

Hybrid in the Greater Tampa Bay Area strongly preferred. Open to exceptional remote candidates in FL, VA, TX, NY, MO, NJ, TN with frequent travel to clinic locations.

 

Key Responsibilities

Clinical Operations Management

• Design, implement, and continuously improve clinical workflows and operational protocols to support scalable, high-quality care across multiple clinic locations.
• Oversee daily clinic operations to ensure consistency in patient experience, operational efficiency, and adherence to clinical and regulatory standards.
• Partner closely with clinical leadership to ensure operational processes support effective care delivery and value-based care outcomes.
• Manage and optimize core operational systems, including EMR platforms and supporting technology, ensuring teams are well trained and systems are used effectively.
• Oversee the organization’s operational knowledge and resource systems (e.g., Notion), ensuring clinical teams have access to up-to-date protocols, training materials, and operational resources.
• Identify operational bottlenecks and implement process improvements that increase efficiency, patient access, and team productivity.

Leadership and Development

• Lead, mentor, and develop the organization’s clinic operations teams. This role oversees a significant portion of our employee base and is responsible for building leadership capability across a broad network of front-line and operational leaders, ensuring strong performance, accountability, and a consistent patient-first culture across the organization.
• Drive hiring, onboarding, and ongoing development of operational leaders and clinic teams in partnership with the People team, ensuring strong talent pipelines and leadership growth.
• Build a strong leadership culture by coaching front-line and regional leaders, setting clear expectations, and fostering accountability and ownership across the organization.
• Develop scalable training and development programs to support clinical support staff and operational leaders as the organization grows.
• Ensure teams operate with a patient-first mindset while maintaining high standards for professionalism, collaboration, and operational excellence.

Metrics and Performance

• Establish and manage key performance indicators (KPIs) to monitor and drive clinical outcomes, operational efficiency, and patient satisfaction across clinics.
• Build systems for consistent performance tracking, reporting, and accountability across operational leaders and clinic teams.
• Analyze operational and clinical performance data to identify trends, gaps, and opportunities for improvement.
• Partner with executive leadership to align operational performance with broader organizational goals, particularly in value-based care environments.
• Drive a culture of continuous improvement by using data to inform decisions, prioritize initiatives, and measure progress.

Clinic Development and Expansion

• Lead operational planning and execution for new clinic openings and expansions, ensuring clinics launch successfully and operate efficiently from day one.
• Partner with construction, IT, facilities, and development teams to coordinate clinic buildouts, equipment installation, and technology implementation.
• Develop scalable playbooks for clinic launch and operational ramp-up as the organization grows.
• Ensure operational readiness across staffing, workflows, training, and systems prior to clinic openings.
• Support long-term planning for geographic expansion and operational infrastructure needed to sustain growth.

 

Accountabilities

• Patient Engagement: Ensure patients are effectively engaged in our clinical model through proper scheduling, post-discharge follow-up, and ongoing communication.
• Patient Experience: Oversee the patient experience from pre-appointment through post-appointment, ensuring smooth operations and high-quality care, measured by patient retention, regrettable churn, and patient NPS scores.
• Quality Assurance: Design and manage our HEDIS program to maintain and improve quality standards.
• Team Success: Drive the performance, development, and retention of our clinical teams, measured by performance reviews, staffing levels, internal promotions, team feedback surveys, and overall retention.

 

About You

• Experience: 
• 3–5+ years in executive or VP-level leadership in a fast-scaling healthcare organization.
• Demonstrated track record of managing large teams and building operational leadership capability across multiple locations.
• Experience leading clinical and operational teams through periods of rapid growth, including new clinic openings, workflow design, and system implementations.
• Proven ability to establish KPIs, monitor performance, and drive operational excellence in both patient care and business metrics.
• Experience partnering with cross-functional teams including Clinical, Population Health and Growth, Business Development, and Clinical Care to operationalize growth initiatives.
• Education: Bachelor’s degree required; advanced degree (MBA, MHA, or related) preferred.
• Skills:
• Exceptional leadership and people development skills, with a history of mentoring managers and building scalable leadership pipelines.
• Strong strategic thinker with experience designing operational systems and workflows that scale efficiently, able to simplify the complicated and provide clear direction amidst constant change.
• Data-driven decision-maker with experience analyzing operational, clinical, and financial metrics to identify opportunities for improvement.
• Excellent communication and interpersonal skills, capable of engaging diverse stakeholders including physicians, clinical staff, executives, and patients.
• Ability to operate independently in a remote-first environment, with high energy, ownership, and accountability.
• Values: You embody our core values of Heart, Excellence, Accountability, Resilience, and Teamwork.

 

Why You Should be Excited

• Transform Healthcare at Scale: Join a mission-driven, patient-first clinic setting the standard for senior primary care, with proven unit economics and real growth traction as we expand across multiple states.
• Lead & Build a Team: Work directly with the co-founders to hire, mentor, and develop a high-performing clinical and operations team—the largest and most critical workforce in our company.
• Hands-On Growth Experience: Gain broad exposure across patient care, front and back office operations, and clinic operations, all while shaping a high-energy, innovative healthcare model.
• Competitive Compensation & Benefits: Enjoy a strong base salary with performance-based bonus potential, long-term upside tied to impact and growth, paid time off, health, dental, and vision benefits, and 401(k) with company match.

 

Our Selection Process

Our selection process typically includes an online application, initial interview, peer interviews, values interview, case study submission & final interview, and reference check.

 

Equal Employment Opportunity and Commitment to Diversity

At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost. 

We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our People team at recruiting@greenbrookmedical.com.